Job Description

Human Resources and Organisational Development
Belfast BT8
12.31 per hour
The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions:

• Resourcing
• Pay & Conditions
• Employment Law, Industrial Relations & Organisational Change
• Managing Attendance
• Employment Equality
• Organisational Development/Learning & Development
• Health & Wellbeing

KEY DUTIES / RESPONSIBILITIES

• HR/OD Helpdesk Responsibilities

1.1 To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
1.2 To action all queries to the HR/OD within agreed Key Performance Indicators (KPI's), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
1.3 To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

• Specific Functional Responsibilities

2.1 To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
2.2 To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI's and in accordance with HR&OD policy, procedure and protocol and relevant legislation
ESSENTIAL CRITERIA
Have 5 GCSE's (Grade A-C) to include English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;
OR
NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;
OR
GCSE Grade A-C or equivalent qualification plus 2 years' administrative/customer service experience at Band 2 or equivalent
Experience
6 months' experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook
To apply send cv via link by Friday 28th November

Skills Required