, starting as soon as possible. This dual role splits time between operational management and frontline safety/supervision, reporting to the Sports General Centre General Manager. The DM RA/LG must ensure all users have a fun, safe, and positive experience, upholding the highest standards of safety and safeguarding across all sports facilities (pool, fitness suite, all-weather pitch).
The Role
This is a
dual role
, with 50% of the time dedicated to Duty Management and 50% to Recreation Assistant/Lifeguard duties.
Your key responsibilities include:
Duty Management & Team Leadership (50%)
Operational Oversight:
Supervise the daily operation of the facilities and delivery of activities, ensuring staff awareness of setup/takedown requirements.
Team Supervision:
Assist in the supervision and development of Recreation Assistants/Lifeguards (RALs), monitoring workload, and ensuring adherence to high standards, uniform, and staff etiquette.
Financial Control:
Maintain
financial control
, ensuring all facility users have paid, and assist RALs in the daily income takings reconciliation.
Software Management:
Assist the Deputy Manager with implementing and managing software (TechnoGym and Gladstone), training staff and customers on its usage.
Pool Plant:
Attend mandatory
Pool Plant Operators course
(training provided) to complete regular water testing, chemical dosing, and essential pool maintenance.
Lifeguard & Recreation Assistant Duties (50%)
Safety & Compliance:
Act as a qualified
lifeguard
, ensuring the safety of the pool and all users. Strictly adhere to Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
Emergency Response:
Provide first aid, rescue swimmers, and administer CPR/artificial respiration if necessary (qualification dependent). Complete accurate accident, incident, and near-miss reporting.
Customer Service:
Deliver
high standards of customer service
, responding professionally to all enquiries and concerns.
Gym Instruction:
Instruct gym users on the correct techniques and safe use of equipment, and plan/run weekly fitness classes (qualification dependent). Initiate and coordinate gym challenges and workshops.
Facility Maintenance:
Assist with the
set-up and take-down
of sports apparatus and maintain a high standard of cleanliness and hygiene across the centre.
Training:
Attend all mandatory training, including monthly
2-hour lifeguard pool training
, to maintain competency and compliance.
About You
We are seeking a proactive leader and coach with strong safety knowledge and a commitment to continuous improvement.
Essential Qualifications & Experience
Lifeguard:
Hold a
current National Pool Lifeguard Qualification (NPLQ)
. Must maintain an acceptable level of fitness for training and time trial swims.
Experience:
Significant experience
in either/both a school and commercial
customer-facing environment
. Experience working within a sports environment and
supervising a team
.
Qualifications:
A relevant degree or
industry-recognised qualification
.
Knowledge:
Strong
Health and Safety and safeguarding knowledge
.
Attributes:
A
leader
and
coach
committed to staff development. Able to thrive in complex and fluid situations, maintaining a
friendly, calm, and approachable manner
.
Desirable Qualifications
Pool Plant Operators Certificate.
Level 2 or equivalent fitness industry qualification.
Fitness Class Instructors Qualifications.
First Aid Certificate.
Good understanding of leisure industry software.
Computer literate. (Driving licence also an advantage, but not essential).
What We Offer
Start Date:
Flexible start date, with preference for
commencement as soon as possible
.
Hours of Work:
Full-time, 40 hours per week
. Expectation to work a mixture of morning, evening, and weekend shifts, covering opening hours (shifts are under review and subject to change):