Job Description

Closing Date: 04.11.25
Shortlisting to take place after closing date: commencing 05.11.25
Interview expected to take place in the week following shortlisting: commencing 10.11.25
We are looking for a self-motivated, flexible, hardworking individual to become an integral part of the IBD team in the provision of efficient, comprehensive and effective administration support to the IBD specialist nurses.
Your duties will include secretarial support to the IBD specialist nurses, preparing for clinics, dealing with telephone enquiries and a variety of other administrative duties as well as managing the daily workloads.
Main duties of the job

• Administration support within the IBD Clinical Nurse Specialist Team
• Manage the IBD advice line
• Book and reschedule clinic appointments
• Liaise with other healthcare agencies
• Lead the administration of the IBD Patient panel
• Deal sensitively and effectively with queries from patients, relatives and colleagues ensuring confidentiality is maintained at all times.
• To perform all allocated clerical tasks required to meet the needs of the service
• To undergo training as necessary to meet the needs of Service
• Ensure completion of investigations to progress patient care.
• Supporting the team in maintaining the IBD website and other media.
• Providing cover as required in the absence of other administrative members of the team

About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Details
Date posted
21 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working, Compressed hours
Reference number
389-25-7546252
Job locations
Bradford Royal Infirmary
Duckworth Lane
Bradford
BD9 6RJ
Job description
Job responsibilities
Previous administration experience and experience of working with the general public is essential. You must have good communication skills with patients and colleagues at all levels and a flexible approach to your work. Job description
Job responsibilities
Previous administration experience and experience of working with the general public is essential. You must have good communication skills with patients and colleagues at all levels and a flexible approach to your work.
Person Specification
Skills
Desirable

• Knowledge of Patient Administration System (or equivalent system)

Knowledge
Essential

• Understanding of Information Governance and Confidentiality

Qualifications
Essential

• Educated to GCSE standard (or equivalent) *

Experience
Essential

• Working experience/knowledge of computers, data input and word processing
• Previous clerical experience in an administrative setting
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Experience of offering suggestions for improving own or team working practices.
• Previous NHS experience

Person Specification
Skills
Desirable

• Knowledge of Patient Administration System (or equivalent system)

Knowledge
Essential

• Understanding of Information Governance and Confidentiality

Qualifications
Essential

• Educated to GCSE standard (or equivalent) *

Experience
Essential

• Working experience/knowledge of computers, data input and word processing
• Previous clerical experience in an administrative setting
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Experience of offering suggestions for improving own or team working practices.
• Previous NHS experience

Skills Required