Job Description

Location:

Norwich (NR14)

Salary:

18,000 per year

Hours:

Monday - Friday, 8:30am-5:00pm (1-hour unpaid lunch)

Qualification:

Level 3 IT Helpdesk / ICT Apprenticeship

Eligibility Requirements (please read before applying):

To be considered for this apprenticeship, you must meet the following criteria:

Hold GCSE English and Maths at Grade C / Level 4 or above

(or equivalent).

Not already hold an IT-related qualification at Level 3 or higher.

Not have extensive experience

in an IT-related role.

Must be comfortable speaking on the phone and have excellent customer service skills

, as supporting clients is a key part of the role.
If you do not meet these criteria, your application will not be progressed.

Are you eager to start a career in IT? We're looking for a

friendly, energetic, and motivated IT Helpdesk Apprentice

to join our small, supportive team in Norwich (NR14). This role is perfect for someone who enjoys solving problems, supporting users, and learning technical skills on the job.

You'll gain hands-on experience providing IT support while working towards your

Level 3 IT Helpdesk Apprenticeship

, with full training and guidance from our experienced team.

Key Responsibilities

As an IT Helpdesk Apprentice, you'll learn to:

Provide first-line technical support to clients via phone, email, and remote access tools. Assist with troubleshooting software and hardware issues. Support the setup of new users and manage leavers for client systems. Help maintain and monitor client systems, backups, and security tools. Document activities and contribute to the internal knowledge base. Participate in training and development activities as part of your apprenticeship.

What You'll Learn & Develop

Technical troubleshooting for hardware, software, and phone systems User support and client communication skills Raising, managing, and tracking support tickets Problem-solving in a live IT environment Working independently while part of a collaborative team Awareness of internet security and data privacy principles

Who We're Looking For

Confident and friendly with excellent phone and customer service skills Motivated, proactive, and keen to learn Able to work both independently and as part of a team Quick learner who enjoys developing new skills Interested in building a long-term career in IT

Benefits

23 days holiday + bank holidays Free onsite parking and access to public transport Paid team-building events Additional training and qualifications funded and encouraged

Progression

We're committed to developing our apprentices. For the right person, this apprenticeship could lead to a

permanent IT Support role

and further career progression within the company.

Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Application question(s):

Do you drive with access to your own car? Why are you looking for a career in the IT sector? What experience do you have in IT so far?
Work Location: In person

Reference ID: Snap ICT