Job Description

A skilled professional to work in a busy customer focused and technically challenging environment within ICT Services.



Responsible for supporting, maintaining and troubleshooting server infrastructure to ensure optimal performance, security, and reliability

across all systems.



Experience of ICT support role encompassing some of the following:

? VMWare/Patching/Server

? Hardware/Server Storage/AD

? Management and Group

? Policy/Backup and Restore/File Services/Application Installation and Configuration



Experience of setting up new servers and services in a variety of settings including business critical applications



The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required in providing

comprehensive systems support service to the Health Board, and other organisations.



The post holder will be involved in project and technical support.



Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.



We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.



Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.



Create, Maintain, update and publish ICT platform documentation.



Provide advice and support to all members of ICT services and Systems Support team.



Create, maintain equipment inventory and ensure that necessary spares are catered for.



Create, maintain update and publish operational procedures for ICT Technical Service Support staff that relate to system support.



Create, maintain, update, publish and test backup and recovery documentation, procedures.



Achieve and maintain compliance with organisational level service agreements.



Manages the operational Systems Environments affecting the whole health board.



Contributes towards ICT Strategy.



Works as part of problem management team to determine root cause analysis.



Work with external suppliers to escalate Major Digital Incidents.



Works with external Suppliers and contributes towards contracts negotiation and requirements.