Job Description

ICT Technician (25/316)

24,650 per annum

37 hours

Permanent

Location: Grimsby Institute

The Grimsby Institute is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.

We are now offering a fantastic opportunity to join the Grimsby Institute in the role of ICT Technician. If you are a team player who is passionate about helping learners reach their full potential, then we want to hear from you!

About the role

The IT Services department are looking to appoint a highly motivated, conscientious ICT Technician to provide an excellent Customer Service experience to all stakeholders whilst maintaining the successful operation of the organisation's computer networks and ICT facilities. You will be the front-line of a busy Helpdesk providing technical support, fixes and resolutions on a day to day basis and play a part in the development of ICT systems in accordance with current policies and procedures.

Duties will include:

Assisting and supporting the IT Helpdesk, including providing advice and training to Assistant ICT Technicians Working closely with and assisting Senior ICT Technicians, 3rd Line Engineers and ICT Management Dealing with customer queries and Trouble-shooting end user issues on a variety of resources Installation of new software and upgrades and ensuring appropriate levels of access are maintained Setting up audio visual equipment for classrooms and events, both small and large-scale Maintaining and Commissioning of new workstations, printers, telephony devices and networking kit

About the person

The successful candidate will have a keen talent for ICT, professional communication skills with a particular focus on customer service, be strongly organised and maintain a high attention to detail.

Candidates should also have:

Good standard of technical and practical knowledge, skills and experience in advising and working on ICT systems, supervising staff and undertaking specialist ICT work, with a Level 3 qualification (NVQ, AVCE or A Level) in ICT being highly desirable. The self-motivation and desire to work closely with colleagues, team members and stakeholders of all levels of ability. An awareness, understanding and commitment to the protection and safeguarding of children and young people

What we offer

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

Pension Membership

30 Days Annual Leave pro rata, plus bank holidays

Christmas Closure Days

Occupational sick pay scheme (higher than statute)*

Occupational Maternity/Adoption pay (higher than statute)*

Life Assurance Scheme and Death Grant

24-hour Employee Helpline - Free and confidential

Cycle to Work

Saving Schemes

Westfield Health Medical Cash Plan - monthly payments

UNUM Dental Cash Plan - monthly payments

Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

If having read the job description you are interested in this role, please press the "Apply Online" button and send us your application.

The closing date for this advert is 28th September 2025

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.

Job Types: Full-time, Permanent

Pay: 24,650.00 per year

Benefits:

Company pension Enhanced maternity leave Free flu jabs Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Sick pay
Work Location: In person