Ict Technician

Royston, ENG, GB, United Kingdom

Job Description

ICT Technician



Salary:

Cambridgeshire Scale 5 Point 12 (27,711 FTE) - Point 17 (30,060 FTE)

Hours:

Full time 37 hours per week, 52 weeks per year

Location:

The post holder will be based between Bassingbourn Village College and The Netherhall School, in Cambridge but will be expected to work across the Trust and to travel between sites.

Start date:

1st September 2025 or ASAP thereafter

About the role:



Do you have a passion for technology and a desire to help and support those using it? Come and join the Anglian Learning Technical Services Team!

Anglian Learning are seeking to appoint an ICT Technician, to be based between Bassingbourn Village College and The Netherhall School, in Cambridge. The role will require occasional travel across Trust sites, which are also positioned in Cambridgeshire and West Suffolk. The post holder will report to the Trust ICT Manager responsible for a cluster of schools and provide 1st line support to students and staff.

Anglian Learning is a high-performing multi-academy trust, which currently supports 7 secondary and 11 primary schools, educating over 8,000 pupils and employing over 1300 staff. Our schools are at the heart of their communities and as well as delivering a broad, rich and vibrant curriculum to pupils they also provide sporting, community education and other facilities and opportunities to their local community. The Trust has grown significantly in recent years, with a further 4 schools joining in January 2026.

The Technical Services Team supports wide ranging services to its varied user base, aligning technology where appropriate to do so and seeking to deliver an exceptional service to the communities that it serves.

Duties and responsibilities



To provide first line support to users, diagnosing and resolving cases, escalating where necessary. To monitor the Trust's Help desk system and prioritise tickets, ensuring high quality advice is provided to end users in a timely manner. To take an active role in the maintenance of the client-side infrastructure, such as laptops, tablets, desktops, interactive whiteboards and projectors, including any 1:1 schemes, where such an approach is pursued. To undertake the setup of ad hoc audio/visual equipment, as needed, such as for interviews, presentations, theatrical productions or online meetings. To provide in-class support to students and staff, as well as the use of IT during exams, as needed. To contribute to hardware and software installations and upgrades, including the imaging of laptops and desktops. To assist with the maintenance of the central systems, which include but are not limited to file, domain, print, email, threat protection, classroom A/V, backup, wireless, intranet, CCTV, MDM, access control, service monitoring, signage, database, student monitoring, remote desktop, cashless catering, patch management and application deployment. To contribute to the maintenance of school websites and Sharepoint intranets, as required. To assist in the maintenance of the central ICT Asset Register and contribute to its general upkeep. To be aware of licensing, copyright, security and data protection regulations and supporting policies accordingly. To conduct one-to-one training with staff and students in aspects of ICT usage, as needed. To be mindful of systems security and compliance, raising any concerns throughline management. To ensure that high standards of professional behaviour, performance and customer care are achieved. To participate as a full member of the Technical Services Team, mutually supporting colleagues across the Trust, which may involve occasional travel to other sites and being proactive in discussing developments that could enhance the service offering. To maintain own professional development and to participate and actively take part in the appraisal process of the Trust. To comply with individual responsibilities, in accordance with the role, for health and safety in the workplace. To comply with the Trust's Data Protection, ICT, Safeguarding and all other organisational policies and procedures. Other duties and responsibilities, express and implied, which arise from the nature and character of the role and are commensurate with the grade of the post.

Requirements (Essential):

please see recruitment pack for the full list

Educated to GCSE level (or equivalent qualifications / experience) with a good standard of general education. Previous experience of working in a technical support role. Proficiency in the use of Microsoft Windows 10/11. Working knowledge of common user applications, including Microsoft Office. Experience of working with Microsoft 365. Knowledge of ICT hardware and software. A working knowledge of networking. An understanding of the diagnostic process. Organisational skills in relation to systems, users and equipment An eye for detail and aptitude for methodical record keeping Ability to work independently and collaboratively with colleagues Good communication skills, including the ability to patiently support and advise non-expert colleagues Ability and willingness to learn new skills Flexibility in relation to tasks carried out within broad remit Ability to reliably maintain confidentiality Commitment to the ongoing development of ICT provision in schools Willingness to work within established frameworks Be able to travel regularly between Anglian Learning sites Resilient and able to meet deadlines Ability to prioritise multiple tasks and keep abreast of changing schedules and developments Enthusiastic, highly motivated with an enquiring mind and passion for excellence

Employee Benefits:



Generous Pension Scheme (LGPS or Teachers' Pension Scheme depending on the role) Cycle to Work Salary Sacrifice Scheme Free membership to Anglian Learning Sports Centres 20 percent discount on Anglian Learning Adult Education Courses Professional Development Scheme Policy Employee Assistance Programme Specsavers VDU Vouchers Boots Flu Vouchers Perkbox - access a range of discounts in-store and online at nationwide shops.

Closing Date:

12 midnight on 17th August 2025 (We reserve the right to close this advert early)

Interview date:

Thursday 21st August 2025 (TBC)

Start date:

1st September 2025 or ASAP thereafter, subject to safeguarding checks

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Therefore, all posts within the Trust are subject to an enhanced Disclosure and Barring Service check. The Trust welcomes applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation.

Job Types: Full-time, Permanent

Pay: 27,711.00-30,060.00 per year

Benefits:

Company pension Cycle to work scheme Free fitness classes Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

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Job Detail

  • Job Id
    JD3475194
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Royston, ENG, GB, United Kingdom
  • Education
    Not mentioned