Job Description

Job Title: ICT Trainer
Salary: 30,000 to 34,000
Contract: Permanent
Location: Homebased Northwest (and some office work)
Weekly Hours: 35 hours (Monday to Friday)
So.... What is this role exactly?
This is an exciting opportunity for a Trainer within the ICT Operations Department.
You will enjoy the position as it offers a diverse range of responsibilities. You will have the opportunity to work with various systems, engage with stakeholders from across the business, and be part of a collaborative and supportive team with a strong work ethic that continuous learning and making a real difference across the organisation.
We are looking for an individual who brings energy and enthusiasm to their work, takes pride in delivering high-quality training and has a natural flair for creating engaging learning experiences, whether that's through face-to-face sessions, webinars, or digital or written content. Excels in being meticulously and demonstrates exceptional attention to detail, possesses the ability to inspire others, and exhibits top-notch interpersonal skills.
You will be homebased, living within the North-West, within a reasonable travelling distance of our Head Office in Warrington, to be able to deliver in-house training courses and attend meetings when needed.
What will my working week look like?
Apart from scheduled business-as-usual training delivery in the office, no two weeks are the same in this role, and that's part of what makes it so rewarding. One day, you might be delivering a live training session in the office or hosting a webinar for colleagues across the business. Next, you could be designing a new presentation, editing or creating e-learning modules and presentations or creating engaging video content and instructional guides.
Balancing content creation with training delivery, all while working from home.
You will be homebased, living within the North-West, within a reasonable travelling distance of our Head Office in Warrington, attend meetings and to deliver or attend training when needed.
What will I be responsible for doing?
First and foremost, you'll play a vital role in designing and delivering high-quality ICT training across the organisation. You'll be responsible for creating engaging and accessible learning content, whether that's face-to-face sessions, webinars, e-learning modules, videos, or written guides, to ensure colleagues can confidently use our core systems and tools.
One of the great things about this role is the variety it offers. You'll become a subject matter expert in key business systems, such as Housing, Finance, and Document Management, and learn how to utilise various ICT systems quickly, then apply that knowledge to support colleagues at all levels. If you enjoy translating information into clear, practical learning experiences, this is the perfect opportunity to make a real impact.
Alongside training delivery, you'll also contribute to maintaining our end-user documentation library and help shape a proactive, user-focused training service.
And what would make me stand out from the crowd?
To be successful as ICT Trainer here at YHG, you will have:

• Significant experience in delivering training and creating a range of training and procedural materials, including videos, e-learning, and written guides.

• High levels of IT literacy, particularly in Microsoft Word, Excel, PowerPoint, and Outlook.

• GCSE Maths and English (or equivalent), with clear and articulate communication skills, both written and verbal and excellent attention to detail.

• The ability to quickly understand business processes and how different teams use ICT systems, along with the capacity to rapidly acquire new technical knowledge and adapt to evolving technologies and training needs.

• Confidence in delivering training to diverse audiences, both face-to-face and via webinars, and the ability to tailor your approach to suit varying levels of IT literacy.

• A strong customer service ethos, with excellent organisational skills and a natural ability to understand and respond to stakeholder training needs with a natural inclination to go the extra mile.

Ideally, you will be:

• A confident and collaborative team player.

• Highly organised, able to manage multiple priorities in a fast-paced environment, and comfortable working independently with minimal supervision.

• Qualified with a CIPD or L&D-related qualification (or working towards one).

This role is suited to someone who enjoys being customer-facing, is personable and engaging when delivering training, and takes pride in producing high-quality, accessible learning content. You'll thrive if you're detail-oriented, self-motivated, and enjoy working flexibly either in the office or from home while staying connected with your team.
If you feel this could be the right role for you, we would love to hear from you!
For more details on the role, please review the role profile available by visiting the vacancy on our website - .
That all sounds great, what's in it for me?
In return we offer 30,000 to 34,000 for a 35-hour week, and 25 days (add in pro-rata if part time role) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.
On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - .
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work
Closing Date: 8th August 2025
We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1
Your Housing Group