Job Description

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Duties/Responsibilities

Location: W1, London

Salary: 30,000 DOE

Working hours: 0800 to 1700 Monday to Friday

Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)



About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What you will do
Act as the central focus for Access Control management across the BBC account. Compliant operational delivery of Access Control management services to the BBC Support the Operational Teams with issues linked to Access Control management systems. Maintain a consistent method of reporting Access Control events with appropriate actions, reports and follow-up arrangements Ensure a consistent approach to maintaining records of auditing of Access Control systems Maintain an Access Control performance tracker and produce standardised reports as required. Undertake, specific training for ID Units and Local Radio Administrators as required Establish effective relationships and work closely with operational managers across the BBC Account, advising and supporting in respect of Access Control Management Systems.
Support the investigation of incidents / failures to the Access Control system to determine root causes and preventive measures.
Provide ID Unit services / support to regional ID units across the account including cover for W1 ID Unit teams.
Provide card printing services for BBC ID cards including encoding of fobs and security keys across the BBC estates.
Compile, analyse, and interpret statistical data related to Access Control reporting. Undertake other duties associated with effective management of Access Control as necessary or as directed Be involved in and contribute to team meetings To prepare and maintain a hand over where required Advise the Line Manager of exceptional issues relating to Access Card Management Ensure that robust resilience planning is undertaken and maintained to prevent system failures Develop and drive initiatives to reduce cost and deliver excellence and continual improvement in Access Control management + Understand and adapt continuously to client business drivers, challenges and expectations.
+ Understand the contract terms and conditions and customer expectations at a detailed level and take ownership for the outcomes.Fulfil all reasonable requests from both visitors & client employees to ensure their comfort, satisfaction and safety.

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

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Person Specification

Proven experience in a systems administrator role or similar Proven experience within a customer service environment Strong knowledge of administrative and clerical procedures Attention to detail, a focus on standards, methodical & organised High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups
Self-disciplined and able to work on own initiative with the ability to make decisions without continual referral to line manager in a fast paced, changeable environment Flexible and adaptable approach to work with good problem-solving skills Have a professional "can do attitude" gets things done, no problem is too small or too large Experience with assisting with queries in person, by email or via telephone Be a team player that will help & support team members in the wider team Be flexible to work across other teams and departments when business demands Able to work under pressure and meet deadlines. Educated to GCSE standard with passes in English & Maths Computer literate, competent with the Microsoft Office suite including Word, Excel, PowerPoint
At EMCOR UK, we embrace and celebrate diversity in all its forms.



We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.



Join us in building a better world at work.

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Benefits

20 Days holidays + Bank holidays

Holiday Buy Scheme - up to 5 days a year

Industry leading Maternity & Paternity Policies

Refer a Friend scheme - worth 500 per referral

GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining

Extensive Learning & Development opportunities, including opportunities for progression.

Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

Bike To Work Scheme

Paid volunteering and charity days

Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.

Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

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