Job Description

Location:

Onsite - Business Development Centre, Eanam Wharf, Blackburn

Salary:

29,876 per annum pro rata

Hours:

Part-Time, 30 hours per week

Contract:

Permanent

Are you passionate about making a real difference in the lives of those affected by domestic abuse? Do you have the skills to deliver trauma-informed, empowering support that promotes safety, recovery and change? If so, we'd love to hear from you.

The Wish Centre is seeking an IDVA Triage Worker to join our experienced and compassionate team. This is a vital role providing the first point of contact for victims of domestic abuse, offering timely advice, information, emotional and practical support, and ensuring access to the right services at the right time.

About the Role

As an IDVA Triage Worker, you will:

Deliver a trauma-informed triage service to referrals and helpline callers. Carry out initial risk and needs assessments, safety planning and support planning. Offer advocacy and support around housing, legal options, benefits, and more. Facilitate safe transitions into refuge, dispersed accommodation or external services. Work closely with multi-agency partners to ensure coordinated support and safeguarding. Maintain accurate, confidential case records and support wider service delivery.

What We're Looking For

We're looking for someone who is:

Experienced in supporting people affected by domestic abuse or other complex needs. Skilled in assessing risk, developing support plans and advocating for vulnerable individuals. Knowledgeable about safeguarding, domestic abuse legislation and trauma-informed practice. A strong communicator with the ability to work independently and as part of a team. Flexible, professional, and committed to learning and continuous improvement.
A relevant qualification (e.g. IDVA Qualification or health, social care, criminal justice or domestic abuse) is essential, as is a full UK driving licence and access to a car.

Why Join Us?

At The Wish Centre, we believe in creating a world free from domestic abuse. We support people holistically and with respect, and we are committed to staff wellbeing and development. You'll be part of a supportive team that values your contribution and helps you grow.

How to Apply

To apply, please email an annonymised C.V. and covering letter detailing how you meet the person specification for the role to recruitment@thewishcentre.org.

Closing date:

14th August 2025

Job Type: Part-time

Pay: 29,876.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Application question(s):

Do you have an IDVA qualification ?
Experience:

working with vulnerable people: 1 year (preferred)
Work Location: In person