Job Description

Job Title: Immigration Adviser/ Caseworker (IAA Level 1 or 2)

Location:

Entraide has two main offices located in Solihull and Chelsmley Wood. The successful candidate will be based either in Solihull or Chelmsley Wood and will be required to travel to the other office as needed.

This is an in-person, on-site role with no hybrid or remote work options available.

Salary and benefits:

IAA Level 1: 27,000-28,000 (dependent on experience) IAA Level 2: 29,000-30,000 (dependent on experience)

Additional Benefits:

Pension contribution up to 5% of total salary Refund of work-related travel expenses at the rate of 0.45 per mile if using own car Comprehensive training and opportunities for career advancement

Hours:

35 hours per week, Monday to Friday, from 9:00am to 5:00pm (with an hour break).

Contract:

12-month fixed term with a strong possibility of extension

Probation Period:

6 months

Annual Leave:

24 days plus statutory bank holidays increasing to 29 days after 5 years employment with Entraide.

Enhanced DBS:

Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are 'spent' under the provision of the Act.

Notice:

1 months' notice of termination of employment on either side.

About the role

This is an exciting opportunity for the right person to join Entraide as an Immigration Adviser/Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC.

Entraide is a well-established charity, widely recognised for its impactful work with refugees and migrants in Solihull and the surrounding area.

The successful candidate will play a key role in delivering free immigration advice and representation. Entraide is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 2 Asylum Protection and Level 1 Immigration with the ambition to increase our accreditation to Level 3 in both the Asylum & Protection and the Immigration categories.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK's complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

The Immigration Adviser/Caseworker will be required to carry out the tasks shown below:

Casework and client care:

To provide one-to-one specialist advice in immigration and asylum area of law To provide thorough, professional, high quality and timely casework and advice To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards To maintain confidentiality in all dealings with clients

Training and development:

To keep up to date with changes in the law To attend training and share learning and good practice with other advisors To keep a record of your attendance on training courses To provide internal and/or external immigration training when required by management

Teamwork:

To share casework knowledge and experience within the team To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

To take responsibility for the day-to-day delivery of specific projects if requested by management To deliver presentations and represent ENTRAIDE at meetings/events when required by management To maintain effective working relationships with partners and stakeholders To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

Accredited at IAA Level 1 or 2 Experience in delivering advice and representation in the field of UK immigration and asylum Experience in working with clients with vulnerabilities and/or migrants, asylum seekers, refugees Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications Experience of delivering complex advice work dealing with asylum seekers, refugees, vulnerable migrants, 'outside of rules applications' Commitment to working towards Level 2 accreditation (for IAA L1 advisors only) Ability to explain complex information to clients from different backgrounds A proven high standard of communication skills, including written, oral, presentational and inter-personal skills Ability to work independently Ability to manage and grow a caseload Ability to prioritise and to manage tight deadlines Teamwork and Flexibility Commitment to equality and diversity

Desirable

Experience working in or with the not-for-profit sector Fluent in a community language Experience of working in a multicultural environment and sensitivity towards other cultures. Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement Educated to degree level or equivalent

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer and welcome and encourage applications from people of all backgrounds and pride ourselves on having a diverse workforce. As part of its recruitment policy, Entraide intends to ensure that no prospective or actual employee is discriminated against based on race, sex, nationality, marital status, sexual orientation, gender identity, employment status, class, disability, age, religious belief, or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

To apply:

Please complete our application form available at: https://entraideuk.org.uk/ and send it to: info@entraideuk.org.uk .

Application deadline: 28/01/ 2026 at 11:59pm

.

For more information or an informal discussion about the opportunity please contact:

Felix Kupay- Chairperson on 07948602313

or

Ahmad Ahmad - Service Manager on 07931932607

Please note:

Interviews will be organised on a rolling basis, and we reserve the right close this advertisement as soon as we have appointed a suitable candidate so, please don't delay applying if you think that you are the right candidate for this role.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension
Licence/Certification:

IAA (OISC) Level 1 or 2 Accreditation or solicitor? (required)
Work Location: In person