First Things First - What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with 5% employer contribution
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Programme - get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Flexible working environment
Casual dress and relaxed office environment
Happy hours and office games
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
The Job
At BigChange, we're a dynamic, resourceful, and innovative team committed to delivering exceptional client experiences. As an Implementation Specialist, you'll be at the forefront of client onboarding and retention, providing expert guidance through standard workflows, customized data solutions, and design services. Your impact will be instrumental in ensuring our clients feel supported, empowered, and ready to make the most of our industry-leading solutions.
Location: Leeds, LS15
What You'll DoTrain traditional customer workflows, enabling customers to adopt our products in their business.
Provide data & design services to customers such as creating reports or output documents.
Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
Develop and maintain product knowledge, including staying up to date with recent product releases.
Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
What You'll BringExperience in a software training role or similar.
Strong interpersonal skills, relationship-building, and teamwork.
Efficient task coordination and outreach campaign contributions.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome
Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.
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