Job Description

About Us

At

Hub E-com Logistics

, we specialise in e-commerce fulfilment and international logistics. Our mission is to ensure smooth, compliant, and efficient movement of goods across borders. With growing import volumes, we are expanding our team to strengthen our customs clearance and compliance capabilities.

The Role

We are seeking a detail-oriented

Import Clerk (Mandarin-Speaking)

to join our operations team. This role is critical in ensuring that all imported goods are processed accurately, efficiently, and in full compliance with UK and international customs regulations.

Key Responsibilities

Documentation & Clearance

Prepare and submit import clearance documentation Verify accuracy of shipping documents and ensure compliance with customs requirements Liaise with HMRC, port authorities, and carriers to secure timely clearance

Compliance & Accuracy

Monitor tariff codes, duty rates, and VAT implications Stay updated on regulatory changes affecting imports Ensure all processes meet UK customs standards

Customer & Partner Communication

Communicate fluently in

Mandarin and English

with customers/our internal teams Provide updates to clients on clearance status Resolve discrepancies with professionalism and tact Coordinate with warehouse and fulfilment teams for smooth onward delivery
Skills & Experience

Fluency in Mandarin and English is required

(spoken and written) Previous experience as an

Import Clerk, Customs Administrator, or Logistics Coordinator

is

preferred but not essential

Full training will be provided for the right candidate Strong attention to detail and organisational skills Ability to work under pressure and meet tight deadlines
What We Offer

Training and career development opportunities in international logistics A collaborative team environment with cross-department support Opportunity to grow within a fast-expanding e-commerce logistics hub
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your interest in joining our team.

Job Types: Full-time, Permanent

Pay: 25,417.00 per year

Benefits:

Company pension On-site parking
Work Location: In person