Job Description

We are a small and friendly team of Inbound Call Handling Customer Service Advisors based at our building on North Hill, Plymouth; we're a short walk from both the City Centre and Train Station.

We are looking for either new or experienced customer service focused Call Handling Advisors to support our wide range of clients, working full time (35 hours), five days out of seven on a permanent contract covering critical business operating hours.

Key Responsibilities:

Processing order and information pack requests Capturing enquiries Providing basic service, product and technical advice Offering excellent customer service
Whilst experience within call centre or receptionist roles is advantageous, this isn't essential as full training will be provided. We're always happy to look at applicants from retail, hospitality and care backgrounds as this provides the customer service and empathy skills we're looking for.

Person Specification:

Excellent telephone manner Computer literate Ability to work on your own initiative Confident individual with customer service experience Excellent communication and problem-solving skills Attention to detail Reliable, with good timekeeping Comfortable with lone working up to 2 hours, if needed Comfortable with the operating hours required by the role
Shifts will be between

7am and 9pm including weekends

- these hours are critical to ensure business operation. All shifts are set on a rotational basis, to ensure hours are split out fairly between the team. You'll work four full days and one part day in the week and we aim for you to finish early or start late around your days off to maximise your rest time. You'll work one full weekend in three and one weekend day in three.

Unfortunately we do not have enough parking spaces assigned to our building to offer these out to employes Monday to Friday, however, the small walled carpark is available at the weekend on a first-come, first-served basis.

If you enjoy providing excellent customer service by telephone, and you're looking for a variable working pattern, please click 'apply now' and you will be asked to send across your CV and covering letter, if you choose, to our HR Team. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Benefits:

Casual dress
Ability to commute/relocate:

Plymouth PL4 8HB: reliably commute or plan to relocate before starting work (required)
Work Location: In person