Job Description

We're looking for friendly, confident, and reliable individuals to join our growing customer service team. If you love helping people, solving problems, and working in a fast-paced environment, we want to hear from you. This is a full-time position with an immediate start.

About Us

We're a forward-thinking company with a reputation for excellent service, a strong team culture, and a genuine commitment to our customers and employees. Whether someone is calling with a question, an issue, or just for reassurance -- our team is there to listen, support, and deliver a great experience every time.

We believe customer service is about connection, not scripts. We give our advisors the tools and training to succeed, but also the trust to be themselves.

The Role

As an

Inbound Customer Service Advisor

, you'll be the first point of contact for incoming calls from customers. You'll handle queries, resolve issues, and provide helpful, friendly service -- every time. No cold calling, no sales targets -- just excellent service.

Key Responsibilities

Answer inbound customer calls promptly and professionally Listen, understand and resolve customer queries or concerns Provide accurate information and support with products or services Log and update customer information and call notes clearly Follow company procedures and escalate complex issues when needed Work as part of a team to meet service standards and response times Stay calm under pressure and handle a wide range of customer needs

What We're Looking For

Excellent communication skills - clear, friendly, confident Strong listening and problem-solving abilities A calm, patient and helpful approach Ability to work in a fast-paced, target-driven environment Basic computer skills and the ability to navigate systems Previous customer service, contact centre or retail experience is a bonus Must be available full-time and able to start immediately

What You'll Get

A full-time, permanent position with regular hours Comprehensive training and ongoing support A supportive and inclusive team culture Opportunities for progression and internal promotions Competitive salary with performance incentives Great office environment and team socials
Job Types: Full-time, Part-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person