Job Description

Overview:

We are looking for a dedicated and enthusiastic Inbound Customer Service Representative to join our dynamic team! If you are passionate about delivering outstanding customer service and enjoy working in a fast-paced environment, this is the perfect opportunity for you. As an Inbound Customer Service Rep, you will be the voice of our brand, providing exceptional service to our clients across various campaigns.

Key Responsibilities:

Handle inbound customer inquiries with professionalism and enthusiasm. Provide accurate product information and resolve client queries in a timely manner. Work collaboratively with internal teams to ensure customer satisfaction. Maintain a positive, empathetic, and professional attitude with customers at all times. Assist with troubleshooting issues and providing solutions in real time. Ensure the accurate entry of customer data and follow up on any unresolved matters. Contribute to the continued success of our campaigns by providing valuable feedback to the team. Stay up-to-date on product offerings, processes, and services to better assist clients.

What We Are Looking For:

Excellent Communication Skills:

You should be confident, clear, and compassionate in both written and spoken communication.

Problem Solving Skills:

You have a knack for troubleshooting issues and finding solutions efficiently.

Attention to Detail:

Accuracy in documenting customer interactions is essential.

Team Player:

You thrive in a team environment, but can also take ownership of your own tasks.

Customer Focused:

Your passion for customer satisfaction drives your work every day.

Experience:

Previous customer service experience is preferred, but not required.

Why You'll Love Working With Us:

Dynamic Environment:

Be part of an exciting, fast-paced team that values innovation and initiative.

Growth Opportunities:

We encourage personal and professional growth through ongoing training and support.

Inclusive Culture:

We believe in creating a supportive and inclusive workplace where everyone's contributions are valued.

Employee Benefits:

Enjoy competitive salary packages, healthcare options, and other employee perks.
Job Types: Full-time, Part-time

Pay: From 25,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person