Job Description

Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.



Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.

The Role

You'll be a key player in helping our existing customers renew their insurance policies - delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers.



You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

What You'll Be Doing:

Customer Renewals

Engage with existing customers via inbound and outbound calls .Use a consultative approach to renew policies and retain business

Sales & Performance

Achieve performance targets through confident, customer-first conversations Bring confidence and resilience to every call

Follow-Up & Communication

Manage your own diary efficiently Follow up with customers using the most effective communication channels

Compliance & Accuracy

Ensure all actions meet FCA regulations and internal standards Keep customer records precise and up to date

Continuous Learning

Stay on top of product and industry updates Share ideas, knowledge, and feedback to help the team thrive

Team Support

Support with ad hoc tasks and contribute to a positive, collaborative culture

Meet the Team

We're a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other's wins and rally around challenges together. There's a real buzz in the room - and you'll be right at the heart of it.

Key Attributes for Success:

A great communicator with empathy and enthusiasm Experience in customer service, sales, or account management Strong objection-handling and problem-solving skills Driven by results and personal growth A positive team player who brings others along on the journey

Consistently meet and exceed productivity and performance targets.

What's in it for you:

This role will be based in our Milton Keynes office . Prayer Room. Access to industry recognised Qualifications. Enhanced Holiday, Maternity and Paternity. Social events throughout the year. Employee Wellbeing Programme. Financial Support - Bippit.

Our office is open Monday - Friday 8:30am - 7pm and Saturday 9am - 1pm, so we have various shifts across these hours.

Apply Now - and Take the Next Step

If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.



We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.



We aim to be in touch within 7 working days - whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply - even if you don't tick every box.

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Benefits:


Casual dress Company events Company pension Discounted or free food Health & wellbeing programme Referral programme Store discount

Schedule:


8 hour shift Monday to Friday Weekend availability

Work Location: In person