Job Description

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.


We're looking for passionate and self-driven people to join us as Policy Expert - curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are.


The Role


You'll be a key player in helping our existing customers renew their insurance policies - delivering excellent service, comprehend their needs, and assisting with providing the right cover for our customers.


You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.


What You'll Be Doing:


Customer Renewals
Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes


Use a consultative approach to renew policies and retain business


Sales & Performance


Achieve performance targets through confident, customer-first conversations


Bring confidence and resilience to every call


Follow-Up & Communication


Manage your own diary efficiently


Follow up with customers using the most effective communication channels


Compliance & Accuracy
Ensure all actions meet FCA regulations and internal standards


Keep customer records precise and up to date


Continuous Learning


Stay on top of product and industry updates


Participate in ideas, knowledge, and feedback to help the team thrive


Team Support


Assist with ad hoc tasks and contribute to a positive, collaborative culture


Key Attributes for Success:


A great communicator with genuine insight and enthusiasm
Experience in customer service, sales, or account management
Strong objection-handling and problem-solving skills
Driven by results and personal growth
A positive team player who brings others along on the journey
Ensuring accuracy and attention to detail
Consistently meet and exceed productivity and performance targets.


What's in it for you:


This role will be based in our Motherwell office


? We offer flexible working hours, around our core working hours


Career Development and professional qualifications


? Enhanced Holiday, Maternity and Paternity Packages


Social events throughout the year and vibrant workplace atmosphere


Employee Wellbeing Programme


Buy and Sell Holiday Scheme


Life Assurance x4 your salary


Prayer room in office


Financial Wellbeing Support through Bippit


Our application process consists of:


A telephone-based Interview with a member of our Talent Acquisition Team
Online Skills Assessment
Final face-to-face interview with the Departmental Manager


Apply Now ??


Ready to take your career to the next level? Apply today to join our growing team and help shape the future of our business!


This isn't just a role - it's an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we'd love to meet you!


What We Stand for and Next Steps "We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment"


At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.


We aim to be in touch within 7 working days of your application - you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.