Job Description

Overview

District Homes CIC, a registered housing provider in collaboration with Manchester City Council, is seeking a meticulous Income Assistant to join our team. The Income Assistant will be instrumental in conducting in-depth research and analysis of rent accounts which will help to support investment decisions and enhance our portfolio performance.

Duties

Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible Develop and maintain a good working knowledge of housing services and procedures and ensure procedures are followed when dealing with customer enquiries and requests Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager or Housing Support Manager when necessary. Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data To assist the Housing Assistant when required to ensure all office administrative work, including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers. To assist when required the Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required. To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc. To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required. Assist with compiling and co-ordinating statistical data for the, Contracts Manager, Income Officer and Housing Support Manager. Responsible for co-ordinating information for the monthly performance dashboard Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students. Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets. To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager which are within the reasonable competence of the postholder. Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communication Personal commitment to continuous self-development and service improvement. Work collaboratively with colleagues and cover for colleagues during absences. Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required. Comply with District Homes' standards of information governance, data security and protection, and documented systems and procedures.

Person Specification

The applicant must consent to and apply for an enhanced DBS disclosure check or provide details of their DBS registration with the update service.

Experience

Experience of providing excellent customer focused services in a social or commercial setting. Experience of undertaking a wide range of administrative duties as part of a team. Experience of working with sensitive and confidential information Experience of maintaining records, providing reports and monitoring information.

Skills and Abilities

Ability to communicate clearly, concisely, accurately and in ways that promote understanding Ability to deal with problems with a solution focused approach. Able to work with minimal supervision. Experienced in handling sensitive information and working within data protection regulations. Good organisational skills with a proactive approach and attention to detail Able to work well under pressure to agreed deadlines Good verbal and numerical skills Able to develop and maintain ICT skills and use Microsoft packages for producing written information (Word) and analysing data (Excel) Able to work within a team, sharing information and ideas, providing cross team cover, solving problems and meet team targets. Able to manage and maintain records, files and other documentation accurately. High degree of integrity, confidentiality, and diplomacy Able to work independently or as part of wider team as tasks require

Knowledge

Excellent ICT skills including use of packages such as Microsoft Word, Excel and Outlook

Education and training

GCSE level or equivalent Commitment to continued personal development

Other requirements

Commitment to the aims, values, and purpose of District Homes Commitment to work within District Homes' policies and procedures An open minded and customer focused attitude Willingness to take accountability for own actions in the delivery of objectives Able to be flexible in terms of working hours
This job description identifies the key responsibilities and requirements. It is not an exhaustive list of tasks that need to be completed. District Homes reserves the right to amend the job description as the role develops with the organisation

Join our dedicated team at District Homes CIC and contribute to our mission of providing quality housing services to the local community. If you are passionate about financial analysis and seeking a rewarding opportunity in the investment sector, apply now to be part of a dynamic organisation committed to making a positive impact.

Job Types: Part-time, Permanent

Pay: 11,592.00 per year

Expected hours: 18 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift No weekends
Language:

English (preferred)
Work Location: In person