Job Description

Job reference
REQ0940
Date posted
09/07/2025
Application closing date
04/08/2025
Location
Salary
up to 52,805
Package
Contractual hours
36
Basis
Full time

Job description
At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.



We have an exciting opportunity for a housing professional with the skills and knowledge to lead and manage our income collection and arrears management service.



You will be committed to meeting key performance targets and service standards and lead by example in the delivery of excellent customer service.

The role - What You'll be doing

The main purpose of this role is to provide a high quality, customer focused Income Management Service. You will achieve this through providing direction and leadership to the income management team, maximising income collection and arrears recovery through current arrears collection, former tenant's arrears collection and collection of sundry debts

What we're looking for

We are looking for someone to effectively manage all aspects of our income management functions by developing a high performing and highly motivated team with a strong ethos of customer care and support.



You will be someone who can confidently lead and direct the performance of the income team ensuring that income collection is optimised at all times within a culture of customer support.

What we offer as a company

Annual Salary up to 52,805 Up to 34 day's holiday + bank holidays Flexible Working and Family friendly policies Generous Defined Contribution Pension Scheme Life Assurance worth 3 x annual salary Health Cash Plan which also provides a range of discounts including discounted gym membership An inclusive and positive colleague culture Accredited Good Employment Charter employer

Salix Homes are proud to have been awarded membership to the

Greater Manchester Good Employment Charter

and we will constantly strive to improve working conditions for our colleagues



Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.



We're proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk



We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.



Closing Date: 04 August 2025