Job Description

The Extracare Charitable Trust

are recruiting an

Income Management Officer - Arrears

on a

Part-time, Fixed Term (12 Months),

based at our Head office in Binley.


This is a fantastic opportunity for an

Income Management Officer

to join our friendly team and support the commitment in delivering ExtraCare's mission of "

better lives for older people

".

Benefits include

Hybrid/ flexiworking model 33 Days Annual Leave (FTE) Pro Rata for Part Time Enhanced Maternity & Paternity allowance Up to 9% employer pension contribution (5% employee) Eligible for Blue Light Card discounts Attendance Reward Free Life Insurance Buy And Sell Holiday Cycle2work Scheme Employee Asssitance Program Free Use of Onsite Gym

Role Details

Position: Income Management Officer - Arrears

Hours: 18.75hrs per week (Fixed Term - 12 Months)

Salary: 14,550 per annum ( 29,101.80pa - pro rata of FTE )

Location: Binley Business Park, Binley, Coventry, CV3 2SN

ExtraCare

does not participate in the current "

UK Visa Sponsorship

" scheme, and we would not be able to facilitate sponsorship.


The

ExtraCare Charitable Trust

is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years.

What will you do as our Income Management Officer - Arrears?

Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures. Set up and maintain residents' records Collect outstanding arrears through face to face and telephone communication with residents Provide advice and guidance with regards to rent arrears in conjunction with Welfare Benefits Advisors and Housing Officers. Liaise with residents, applicants and their representatives concerning any aspect of Income Management. Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt Other ad-hoc tasks/duties to support the Income Management Team service levels and KPIs.

Our ideal Income Management Officer (Arrears) will have:

Experience of working in an account reconciliation environment AAT qualification or experience of double entry bookkeeping Advanced Excel Skills, familiar with Vlookups and able to interpret and analyse data from spreadsheets Experience of dealing directly with the public and delivering high quality customer care

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Don't miss out!

Click

'apply'

now to make a difference to the lives of older people as our

Income Management Officer.

Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

Closing Date: Friday, 15th August 2025

Interview Date: TBC

If you think you have the skills to join us as our

Income Management Officer

, don't miss out, click 'apply' now!

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.