Job Description

Be part of a supportive and growing Revenues Team at City of York Council.

We have three opportunities available as we continue to adapt our service - one additional post funded to strengthen the team, alongside two vacancies arising from staff changes. We're looking for enthusiastic, committed individuals to help us deliver excellent customer service and maximise collection rates across the city.

The roles available are:

Income Officer (Business Rates Billing Team)

- Full?time, permanent. You'll focus on accurate billing and resolving customer queries before cases move to recovery.

Income Officer (Council Tax Billing Team)

- Full?time, temporary. Similar to the Business Rates role, but supporting Council Tax billing and enquiries.

Income Officer (Property Visits)

- Part?time, permanent. You'll visit new developments and properties across York, ensuring records are up to date and income is collected efficiently.

In all roles, you'll engage with customers via email, letter, phone, and occasionally face?to?face. You'll handle enquiries professionally, even in challenging circumstances, while managing your own workload to help the team achieve collection targets.



We're looking for adaptable team players with strong IT skills and a genuine commitment to delivering high?quality customer service. Previous experience in Council Tax or Business Rates is an advantage, but not essential -

full training will be provided

to help you gain confidence and independence in the role.



These are hybrid positions, predominantly home based, with occasional requirements to attend the workplace depending on service needs. We've seen how effective remote working can be, and our staff value the flexibility it provides.



Your work will directly support vital services for York's residents and businesses, contributing to the success of our Revenues Team.



Full time 37 hours per week, flexible working



Part time 18.5 per week, flexible working



This role is suitable as a job share opportunity.



The postholder will have access to secure government sites or email. In order to use these systems, the Cabinet Office requires the HR Team to carry out Baseline Personnel Standard Security (BPSS) checks.



If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.



Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.



As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.



The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.



For further information, or an informal discussion, please contact Anne Holme (Council Tax and Debt Recovery Manager) at anne.holme@york.gov.uk or on 01904 553531.



Alternatively, contact Paul Stainsby (Technical & Business Rates Manager) at paul.stainsby@york.gov.uk or on 01904 553065.



Closing date: Sunday 7 December 2025 at 12 midnight





Interview date: TBC