Job Description

JOB DESCRIPTION

About the Role

We have a new permanent opportunity for an Independent Living Advisor to join our team. The successful individual will be based out of our schemes in Gloucester and Cheltenham but will be required to assist with our sister schemes as and when. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful customer relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities under their tenancy agreement.



You will also assist customers to access correct housing benefit assistance or financial advice to pay rent/service charges, complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.

You will need to be flexible and willing to travel between our schemes in Gloucestershire, plus occasional cover outside of these areas. Applicants must have a full UK driving licence and have access to their own vehicle.

What we're looking for:

Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group. Demonstrable commitment to Equality and Diversity Ability to adapt communication style to suit individual needs or when explaining technical information. Previous experience in carrying out administrative work, including numeracy work. Ability to work on own initiative and as part of a team Good verbal and written communication Good knowledge of Microsoft Office Full UK Driving Licence and access to own vehicle

What you will get in return:

A competitive salary, 26,271 per annum 35 hours per week, Monday-Friday, 9 am - 5 pm Paid mileage at 45p per mile Work mobile Free enhanced DBS Company sick pay after a qualifying period and life insurance Helping to save for your future! Guinness will contribute up to 9% towards your pension on a matched basis. Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, online retailers & leisure activities Simply Health cashback scheme Employee Assistance Programme, plus more!

If you're interested in joining us and would like to apply for this role, we would love to hear from you!


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ABOUT US


The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



Job Identification
12393
Job Category
Housing and Customer Services
Posting Date
07/07/2025, 04:43 AM
Apply Before
07/16/2025, 06:00 PM
Locations
Gloucester - Apna Ghar Court
Assignment Category
Full-Time
Salary
26,271Recruitment Advisor
Angela - 01392 347161 - Angela.shek@guinness.org.uk