Job Description

Age UK Leicester Shire & Rutland : Information and Advice Worker

Fixed term contract until 2026

About the Role

We are looking for a compassionate and proactive

Information and Advice worker

to join our team as part of the Moving Forward with Confidence Project. This rewarding role is focused on providing personalised and holistic support to older people living locally, helping them to make informed decisions and improve their quality of life.

Key Responsibilities

Deliver tailored advice and information to older individuals on a wide range of issues, including:

o Benefits

o Adult social care services

o Housing options

o Charitable grants

o Local support services and community resources

Support clients in accessing the services and financial help they are entitled to

Maintain up-to-date knowledge of relevant legislation, policy, and local service provision

Build strong relationships with partner organisations and referral agencies

Record and monitor client interactions and outcomes in line with project requirements

About You

We're looking for someone with:

Experience in delivering advice or support services to older people or vulnerable groups

Strong knowledge of benefits, social care, housing, and community resources, Care Act 2014 Adult social care, and local services

Excellent communication and interpersonal skills

A client-focused and empathetic approach

Good IT and record-keeping skills

Ability to work both independently and as part of a team

Ability to listen and problem solve

Manage time effectively, being flexible around people's needs

Have empathy with a non-judgmental approach

Ability to work under some challenging situations

Use of a car for work purposes, with valid business insurance, is required.

Why Join Us?

Make a Difference:

Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.

Career Growth:

Opportunities for professional and career development.

Friendly Environment:

Being part of a supportive, passionate team that shares your commitment to making a positive impact.

Employee Benefits:

Competitive salary, holiday allowance, car parking space, Health care plan, and other employee benefits.

Hours : 30 hours per week

Salary: 22,056.48 per annum 14.10 per hour

Contract: Fixed term - April 2026

Closing Date:

29/07/2025

Interview Date:

TBC

How to Apply:

If you are passionate about supporting older people and have the skills and experience to contribute to our service, we would love to hear from you. Please submit an application form or your CV with a cover letter outlining your experience and suitability for the role to : tara.goacher@ageukleics.org.uk

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Fixed term contract
Contract length: 8 months

Pay: 14.10 per hour

Expected hours: 30 per week

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance
Work Location: In person

Application deadline: 29/07/2025
Reference ID: TGCC 170725