Job Description

Are you self-motivated, customer-focused, solution-focused and organised?

Do you have excellent communication skills?

Do you thrive on a varied workload, making a difference and improvements to services?

The Information Governance Team is responsible for a wide range of services including the preparation of responses to all external information requests and co-ordination of the Councils complaints processes.



There is an exciting opportunity to join the Information Governance Team to specifically support the delivery of these functions.




The successful applicant will be responsible for working with officers across the Council, other organisations and liaising with members of the public to ensure our responses to Freedom of Information, Data Subject Access Requests, MP Enquiries, Third Party Information requests and Complaints comply with our legal obligations and meet the Councils customer service standards.




You will also help to ensure that learning from complaints and representations help drive service improvement to the benefit of the residents of Stockton.



The applicant will need to have good communication skills, organisational skills, a flexible approach with a positive upbeat attitude, the ability to work as part of a busy team, and independently as required, pay attention to detail and have a commitment to delivering a quality service. You will be required to deal with customer feedback issues and communicate effectively and sensitively with vulnerable people.



Due to the nature of the work a high level of confidentiality is required.




Applicants are encouraged to apply if they have transferable skills applicable to this role or have experience in a similar type of job and are not required to possess all essential and desirable criteria. Ongoing training and support will be provided to fulfill the role.



We offer an excellent total reward package, including:
A competitive salary starting at 29,540 progressing up to 31,022 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.



Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.



And thats not all - you can also work flexibly where you can work part of your week at home. When not at home you will be based in our newly redeveloped Stockton waterfront offices with onsite parking, cafe, accessible from major transport networks and just a short walk from Thornaby train station.



For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:



https://www.stockton.gov.uk/careers

Interviews will be held on Monday 3 November 2025.

For an informal discussion about the post, please contact Lisa Williams, Complaints Manager - 01642 524738.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from DONOTREPLY@NORTHEASTJOBS.ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.