Job Description

Role Title: Infrastructure Managernt - End User Compute LeadLocation: Sheffield, Pond Street (Hybrid)As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users, and 21,500 end user devices split between laptops and desktops across RMGxe2x80x99s whole infrastructure estate nationwide. Working cross functionally with a broad range of technology teams internally you will also be responsible for managing multiple outsourced suppliers to deliver projects and services across RMGs end user estate.Youxe2x80x99ll be responsible for managing Annual Evergreen OS Feature upgrades, monthly patching, application packaging, zero-day browser vulnerabilities and everything across a large user estate. No two days are the same in this exciting, business critical role!What will you do?As the Infrastructure Manager xe2x80x93 End User Compute Lead, you will be responsible for;

• Microsoft OS Gold Image Management
• Hardware refresh of laptops and desktops via an established delivery process
• Deployment of Annual Microsoft Evergreen OS Updates across a 21,500 connected user estate
• Responsible for Monthly Security Patching
• Application Packaging and deployment via SCCM
• Build strong relationships with colleagues across Service Management, Architecture and Cyber
• Build strong relationships with Outsourced providers
• Proactively manage security, risk, and compliance across End User estate
• Incident, Request and Change Management approvals

• Expertise in End User Compute technologies including, but not limited to Microsoft W11, SCCM, Internet Browsers, M365
• Experience with ServiceNow platform
• Experience of aligning with Projects and advising on Business Case Financials
• Experience of supporting a large organisation and communicating with Senior Leadership Teams
• Experience of managing End User via telemetry integration, persona management and Automation/self service
• Clear communication to stakeholders, business colleagues, Suppliers and Technology colleagues on EUC activities
• Natural collaborator, energetic and enthusiastic about cross functional delivery
• ITIL Foundation

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