Job Description

Job Introduction

We are seeking a highly skilled and technically proficient Infrastructure Manager to lead and deliver core infrastructure services across HCRG Care Group's estate. This role requires someone who is comfortable getting hands-on and actively involved in technical delivery and troubleshooting.


You will be responsible for leading a team of infrastructure specialists, including network and voice experts, solutions architects, and senior engineers. However, you will also be expected to personally contribute to complex technical work, particularly in server infrastructure, including fault resolution, performance tuning, and core service administration. You'll act as the escalation point for high-priority or complex issues and provide hands-on support for virtual infrastructure, Microsoft platforms, and hybrid environments.


In addition to technical delivery, you will plan and prioritise work across the infrastructure team, provide cover where needed, and help develop the capability of your staff. This includes supporting projects, mobilisation activity, and service transitions while ensuring systems remain performant, secure, and aligned with operational needs.

Base: This role is remote working with the occasional travel to our Head Office in Runcorn required.

Main Responsibilities
Provide expert, hands-on support across server infrastructure, acting as the senior escalation point for complex technical issues. Troubleshoot performance, reliability, or configuration issues across physical, virtual, and hybrid environments (including Azure and on-prem). Work alongside infrastructure engineers and architects, providing guidance, mentoring, and technical oversight, while also stepping in to assist or lead technical delivery when needed. Maintain in-depth knowledge of Microsoft infrastructure, Active Directory, Group Policy, DNS/DHCP, and core server services. Ensure the effective operation and continuous improvement of infrastructure platforms across all sites and business units. Oversee patching, backups, performance monitoring, capacity planning, and service optimisation activities. Support incident, problem, and change processes using ITIL-aligned practices, ensuring accurate and timely updates for major incidents or root cause investigations. Maintain high-quality technical documentation and standards for infrastructure configurations, procedures, and DR.

Please see the job description attached for a full list of responsibilities.

The Ideal Candidate

Essential:

Degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience. Industry-recognised certifications (e.g., Microsoft Certified: Azure Administrator Associate, MCSA, VMware VCP, ITIL Foundation). Proven experience supporting and administering Windows Server environments (2016/2019/2022). Demonstrable knowledge of virtualisation technologies. Strong understanding of Active Directory, Group Policy, DNS, and DHCP. Experience with infrastructure monitoring and scripting tools (e.g., PowerShell). Knowledge of ITIL principles and experience working within a structured change and incident management process. Strong documentation and technical writing skills.

Desirable:

Hands-on experience in delivering and supporting backup and recovery solutions using tools such as

Acronis

,

Barracuda

, or similar enterprise backup platforms. Deep understanding of ITIL-based service management principles. Excellent interpersonal and influencing skills with a customer-first mindset. Strong written and verbal communication skills. Proven ability to manage competing priorities in a fast-paced environment.



About The Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.


We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.


As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

As an Infrastructure Manager, you'll be part of our valued team at HCRG Care Group.


You will feel valued as an

Infrastructure Manager

within HCRG Care Group, receiving access to exclusive rewards and benefits including:

45,000 - 55,000 with group pension

Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support - at locations across the country Free tea, coffee and milk at your base location in Runcorn Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission