Job Description

End Date Wednesday 16 August 2023

Salary Range \xc2\xa341,292 - \xc2\xa345,880

Agile Working Options Hybrid Working

Summary As below



JOB TITLE: Service Engineer

SALARY: \xc2\xa341,292-45,880

LOCATION(S): Banbury, Leeds, Halifax or Edinburgh

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

If you think all banks are the same, you\xe2\x80\x99d be wrong. We\xe2\x80\x99re an innovative, fast-changing business that\xe2\x80\x99s shaping finance as a force for good. A bank that\xe2\x80\x99s empowering its people to innovate, explore possibilities and grow with purpose.

What you\'ll be doing...

As a Service Engineer within Asset and Invoice Finance infrastructure team, you\'ll utilise your knowledge and expertise in a variety of methodologies and toolsets to assist with implementing, developing, and supporting complex infrastructure containing a myriad of applications utilised by Commercial Banking

You\xe2\x80\x99ll collaborate with support, project, and platform teams to tackle incidents and problems and deliver change using multifaceted agile methodologies.

You have the opportunity to develop your technical knowledge and understanding as well as develop, practice, and demonstrate the workplace skills and behaviours required for the role. You will also be encouraged to build close working relationships with stakeholders and supporting teams.

Key Accountabilities:

• Analyse specified incident, problems, and issues to find the best technical solutions.
• Establishing and understanding root cause with the strive to build measures to prevent recurrence.
• Troubleshoot and diagnose equipment for emergency repairs, performance preventive maintenance routines, conduct inspections and aid installation of complex infrastructure.
• Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities.
• Continuous improvement: Identifies shortcomings in existing processes. Collaborates with others, demonstrating innovative thinking to develop and implement improvements.
• Track infrastructure performance and currency in line with risk parameters and identify any major deviation to the risk appetite. Utilising the risk framework to resolve.

What we\'re looking for...

A driven and hard-working candidate with good communication skills. Comfortable working with a wide range of technical colleagues with a desire to solve problems. You\xe2\x80\x99ll take a collaborative approach and be genuinely passionate to make a difference.

Essential:

• A good level of technical maturity with a proven background in infrastructure maintenance/support.
• Solid experience with VMWare infrastructure
• Experience of the incident and problem management process, tooling, and governance.

Desirable:

• Infrastructure storage knowledge including NetApp and Brocade
• Experience with Windows server management and maintenance
• Experience using SCCM for patching, build and compliance.
• Knowledge of SQL database and configuration
• Knowledge of SCOM
• Understanding of Windows clusters.
• Knowledge of PowerShell scripting.
• Knowledge of HyperV.
• Experience with HP hardware
• Knowledge of OneView
• Understanding of Active Directory administration.
• A good understanding of ServiceNow and governing processes.

Additional Information:

Out of hours working to cover changes and 24x7 call out may be required.

When you\xe2\x80\x99re at your best we become our best.

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses, and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you\'ll continue to have opportunities to learn, grow and develop.

We\'re focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the chance to create a real difference, together.

As part of the Group\'s commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group