Job Description

Job Function: Sales Operations The role:

Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?

Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?

Acts as the

delivery counterpart to the Account Manager

, playing a key role in the Elite and DSC delivery model. Owns delivery for

strategic Elite/DSC accounts

, ensuring a consistently high customer experience. Accountable for

managing and resolving customer escalations

effectively. Works closely with

Sales and DSC teams

to enable smooth execution and alignment. Supports sales by handling

operational and off-catalogue ISV activities

, allowing sellers to focus on core sales efforts.

Main Responsibilities:

Lead

client onboarding

and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests. Monitor and manage the

end-to-end delivery process

, ensuring accuracy, speed, and quality. Coordinate and support

Operations Managers across multiple countries

, where applicable. Act as the

primary escalation point

, driving root-cause resolution and preventing recurring issues. Ensure delivery

SLAs are consistently met

and demonstrate deep customer operational knowledge to drive satisfaction.

What we need to see from you:
Strong

customer-focused mindset

with a commitment to service excellence. Proven experience in

IT operations or a related IT business environment

. Demonstrated success in an

operations management role

, with strong ownership and accountability. Advanced proficiency in

Microsoft Office tools

(Outlook, Word, Excel, PowerPoint). Excellent

communication, organisation, problem-solving, and attention to detail

, with the ability to multitask effectively.

Nice to have

Experience working with

cloud services or cloud-based solutions

. Exposure to

software licensing, vendors, or IT service delivery models

. Familiarity with

global or regional delivery operations

. Experience supporting

sales or customer-facing teams

. Knowledge of

ITIL or service management best practices

.

Why SoftwareOne?:

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.