Job Description

The Role: Install Dispatch Supervisor

Location: Cardiff (workshop based)

Salary: 30,000 - 35,000 dependant on experience

Working hours:

37.5 hours per week 8am to 4:30pm, Monday to Friday

Contract:

Full-time, permanent position.

Position Overview:

We are currently seeking an Install Dispatch Supervisor to oversee the critical final stages of our creative projects - ensuring they are packed, protected and delivered safely and efficiently to site. If you enjoy blending practical skills with project coordination then we'd love to hear from you.

This is a hands-on, solutions-focused role that sits at the heart of our delivery team. You'll be responsible for supervising the final assembly, packing and dispatch process of our bespoke builds, working closely with the Senior Install Manager, installation teams and our in-house workshop.

From reading technical drawings and designing protective packaging, to loading trucks and coordinating transport, you'll play a key part in ensuring every project leaves our workshop on time, in perfect condition and ready for a smooth installation on site.

About Us:

Wild Creations is a leading provider of innovative design, manufacturing and installation solutions for props and scenery within the entertainment, marketing and theme park industries. With a passion for creativity and craftsmanship, we specialise in bringing our clients' visions to life through our exceptional workmanship and attention to detail.

We foster a culture of innovation, collaboration and excellence. Our team is passionate about delivering exceptional work. We value diversity, creativity and continuous learning and we strive to create a workplace where every team member can thrive whilst contributing to our collective success.

Responsibilities:

Project Coordination & Dispatch

Lead the hands-on preparation, packing and wrapping of all outgoing builds Interpret technical drawings to assess how best to disassemble, protect and pack each project for transport Design and construct custom crates, pallets and fixings to prevent damage in transit Create detailed packing lists, labels, commercial invoices, and carnets where necessary Oversee and take part in the safe, methodical loading of vehicles for dispatch Plan and pack tools, fixings and hardware to support on-site installation teams

Scheduling & Logistics

Book and coordinate transport and logistics in line with project deadlines Align dispatch and delivery schedules with wider project timelines Respond swiftly to transport or scheduling challenges, maintaining flexibility and problem-solving on the go

Quality Control & Standards

Uphold high standards of quality and finish on all outgoing work Ensure wrapping, protective measures and packing meet safety and quality requirements Help maintain accurate stock levels of packing materials, tools and install consumables Support in creating and updating method statements and build documentation

Team Collaboration

Liaise with Installation Supervisors, Designers and Makers throughout the build process Share practical suggestions on assembly and install methods based on site needs Communicate clearly with the Senior Install Manager, highlighting risks or delays as they arise

Workplace Safety & Compliance

Maintain a clean, safe and efficient dispatch environment Adhere to Wild Creations' Health & Safety policies and procedures Attend training and development sessions to support ongoing professional growth

What We're Looking For

This role would suit someone with experience in installation coordination, workshop operations, event logistics or a similar practical, detail-driven environment. We're especially keen to hear from candidates with experience handling large or unusual items for transport.

Essential Skills & Qualities

Strong practical skills, ideally with workshop, packing or making experience Comfortable reading and working from technical drawings Highly organised and able to manage multiple deadlines Team-focused with excellent communication and coordination skills A proactive, hands-on attitude and the ability to adapt quickly A commitment to quality, professionalism and safety

Desirable

Forklift licence and/or manual handling experience Understanding of customs documentation (carnets, commercial invoices) Experience in the creative, events, film/TV or live production industries

We offer the following benefits:

A varied and active role within an exciting and fast-paced creative environment A day off on your Birthday in addition to the usual 28 days holiday (including BH). Your holiday entitlement will increase after two years service by one day per year (capped at 5). Above statutory company pension scheme contributions. Private medical insurance (after successful completion of probation period). Participation in the Cycle to Work scheme (after successful completion of probation period). Free onsite parking. Continuing education and training opportunities to stay up to date with the latest industry trends and advancements. Great Coffee.

How to Apply

Please send your CV and a short cover letter outlining your relevant experience and what interests you about this role to: jobs@wild-creations.co.uk by 5pm Sunday 13th July 2025

Interviews to be held the week of the 21st July 2025.

Wild Creations is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and we believe creativity thrives through different perspectives and experiences.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private medical insurance
Schedule:

Monday to Friday
Application question(s):

Do you have experience in installation coordination, workshop operations, event logistics or a similar practical, detail-driven environment? Do you have experience handling large or unusual items for transport?
Work Location: In person

Application deadline: 13/07/2025
Reference ID: WCIDS6/25
Expected start date: 04/08/2025