Job Description

JOB TITLE:

Installations Client Manager (6 months contract)

DEPARTMENT:

Installations Department

LOCATION:

3 Old Barn Lane, Kenley, Surrey, CR8 5AT

REPORTING TO:

Head of Domestic Services

HOURS:

Mondays to Fridays 7.00am - 4.00pm.

BSW Heating Limited is a domestic and commercial heating servicing, maintenance, and installation company. We provide a professional, high-quality service across the Southeast. Our teams manage domestic and commercial installation projects, as well as repair and maintenance contracts for a range of clients including housing associations, local authorities, education providers and hospitals.

OVERALL PURPOSE

To act as liaison between BSW and our client to manage the day-to-day activities, ensuring that planned and reactive installations including chargeable small works repairs are completed in a timely manner.

KEY RESPONSIBILITIES:

To manage all aspects of installation work. To process DRCs for installations and chargeable small works for various clients. To contact residents to make appointments and ensure records are kept and confirmed. To ensure planned installation programme targets are met. To be proactive in booking appointments for installations by way of phone calls and letters Keeping necessary records and advising clients (and updating tracker) when resident is unavailable after multiple attempts. To maintain and send the planned programme tracker monthly (or as required) to the Client. To liaise with the Client as and when necessary. To check Client asbestos portals where required. To set up all jobs (including Surveyor detail), order materials, scaffolding, asbestos (specialists where required) and do all that is necessary to ensure the job goes smoothly. To deal with any queries or complaints from end to end. To deal with issues that may prevent the BSW invoicing for an installation as advised by the Head of Installations. To run the incomplete report daily and deal with all the following job types:
o Installation Planned or Reactive

o Installation Start

o Installation Small Works

o DRC Tracking

o Chargeable Small Works

o Rectification

o Commissioning

To answer the telephone and deal with any queries from field Operatives. To organise operative's daily workload. To cover colleagues, work when requested. Training new members of staff as required To ensure all emails are dealt with in a timely fashion. Any other ad hoc tasks as requested by the Head of Installations

KEY ATTRIBUTES:

Excellent written and verbal communication. Positive attitude to work. Ability to handle workload in a fast-paced environment. Presentable in appearance. Highly self-motivated. Excellent customer services and communication skills

BSW is an Equal Opportunities employer.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to 26,000.00 per year

Benefits:

Company pension Referral programme
Work Location: In person