Job Description

Watertight Bathrooms Yorkshire are a successful bathroom supply and installations company based in Horsforth, Leeds providing a turnkey service to both private and local authority clients. We run a small tight knit team of eleven members of staff including 6 installers and a second year apprentice.

We are extremely proud of our level of customer service and have received 100's of positive reviews on Checkatrade, FB and Google since we started trading in 2018.

In 2024 we engaged with a business coach and marketing team to improve our processes and promote our business. We will shortly be implementing a CRM system to improve our processes and further enhance our customer experience.

On the back of our hard work we have just acquired a new showroom and office site in Harrogate to add to our existing showroom in Leeds. The showroom and office will be undergoing a complete fit-out before opening.

This role will ultimately be based from our Harrogate site but for the first 3/4 months will be based in our Horsforth showroom - during this period we can be flexible on start/finish times and will cover travel expenses.

We are proud to have a business run by genuine people operating within our core values of Quality, Service and Trust and truly excited by the next step on our journey.

WHAT ARE WE LOOKING FOR?

We are looking for an experienced operations/installations co-ordinator to work with our bathroom installation teams. Reporting directly to the Business Owner you will be responsible for the successful management of all bathroom installations. You will need to be organised and methodical with a positive problem solving attitude. You will need your own transport as the initial training will be in our Leeds showroom.

The role

This is a pivotal role operating between the sales and installation teams. You will be responsible for the smooth transition from sales to the installation department and will include

Planning and management of all private and local authority bathroom installations

Sales order processing on both private and local authority projects

The management of all aspects of Health + Safety both internally and on-site

Customer payments including final invoices and sign off .

Customer services including snagging and product faults.

Skills required

Experience within a similar operations role within the home improvements sector would be an advantage.

Knowledge of MS office and CRM

Good level of mathematics for quantity calculations.

Confidence to use multiple computer systems simultaneously

H+S qualifications including RAMS experience

An ability to communicate on all levels both verbally and electronically.

Personal Attributes and Behaviours

Reliable, accountable team player.

Open to learning new products and skills

Strong verbal and written communication skills

Have a detailed and methodical approach to all aspects of the role.

Positive can-do attitude with excellent problem solving traits.

To embrace our systems and improve our processes wherever possible.

Job Types: Full-time, Part-time, Permanent

Pay: 13.50-16.40 per hour

Expected hours: 24 - 40 per week

Benefits:

Company events Company pension Employee discount Employee mentoring programme Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Why does this role and our company interest you. As a business what would we get if we employed you.
Experience:

Home improvements or construction industry: 2 years (preferred) Administration and coordination: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Operations Co-ordinator