Job Description

JOB TITLE: Installations Coordinator

JOB LOCATION: Belfast

TERMS: Permanent, hybrid working

THE JOB

We are seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations. A busy and diverse role, this offers a fantastic opportunity to contribute to the Fibrus team and join us on our continued journey of expansion.

WHAT WILL YOU BE DOING?

Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process Contact customers for whom their installation is on hold in order to keep them informed of timescales Manage the installations calendar and daily issuing of works to contractors Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times Update trackers and logs on Excel and updating the netadmin and CRM systems daily Process all MDU and wayleave requests Regular reporting of job status from the CRM system Raise cancellation tickets and liaise with sales for on hold jobs Manage all incoming customer complaints. Monitor and action the installs inbox

WHAT WILL YOU BRING?

You will come from a customer service background with a passion for ensuring a quality customer experience at all times Excellent communication skills, able to engage with various internal and external stakeholders across all levels Strong administrative experience High level of IT literacy Experience in the telecoms industry would be advantageous but not a necessity
Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! #fibrus

HOW TO APPLY

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment.

Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person