Job Description

Installations Coordinator

Teletrac Navman is a global company providing SaaS technology that helps businesses track and manage their vehicles using GPS and live data. This allows companies to see where their vehicles are, monitor how they are being used, and make real-time decisions to improve efficiency, reduce costs, and keep their fleets running smoothly.

As a

Installations Coordinator

, you'll organise and schedule installations and deployments and your focus on attention to detail and efficiency will help not only meet but exceed customer expectations.

Key elements of the role include

Manage deployment, installation, and validation of Teletrac Navman solutions for new and existing customers, ensuring quality and adherence to standards. Coordinate and schedule installation and service work with internal teams, external contractors, and field technicians. Handle work orders, customer requirements, and maintain professional communication with installers, contractors, customers, and stakeholders. Develop and maintain strong, customer-focused relationships while addressing and resolving escalated service requests efficiently. Support Global Service Delivery with service tasks, including RMA repairs, billing, and vendor purchase order management. Monitor installation schedules, manage multi-location deployments, and identify and resolve potential issues proactively.

What we're looking for

Experience managing deployment projects and installation projects, and coordinating multiple resources in a technology or service delivery environment. Strong organizational, scheduling, and vendor coordination skills, including managing work orders, RMAs and billing processes. Excellent communication and relationship management with installers, contractors, customers, and internal teams. Proactive problem-solving with the ability to identify, escalate, and resolve issues efficiently. Ability to work independently and as part of a team in a fast-paced environment, meeting KPIs and SLAs. Familiarity with fleet management or GPS technology is a plus
This position requires a proactive individual capable of managing multiple priorities whilst maintaining a professional approach. The role offers opportunities for growth within a supportive team environment.

WHAT'S IN IT FOR YOU?

An open, fun and inclusive culture - and the opportunity to work with some awesome people. Full onboarding and support to be successful in your role. A supportive environment encouraging both personal and professional growth. Opportunity to enhance your expertise within a leading SaaS company.

What's next

If you're excited about working for us and have most of the skills or experience we're looking for, please apply. You could be just what we need!

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.

Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed.

Successful applicants will be living locally to Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future.

Job Types: Full-time, Permanent

Pay: 28,500.00-32,000.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Life insurance Paid volunteer time Referral programme Work from home
Application question(s):

The salary rage for this position is 28,500 to 32,000 depending on skills and experience. Are you happy to continue?
Experience:

Planning, scheduling or coordinating engineers: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person