Job Description

Company Information

Burbage Custom Windows trading as modernupvcwindows.co.uk is a well-established family run e-commerce and window & door manufacturing business which has been established for nearly 30 years. Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality. We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services. The Company continues to move through a sustained period of significant growth and success.

Role Profile

The role is to develop & grow the installations network & developing geographical coverage including recruitment & is responsible for overseeing the day-to-day management of installation teams, ensuring that all window & door installations are completed safely, efficiently, on time, & to the required quality standards. The role acts as the key link between installers, customers, & management.

Key Responsibilities

Strategy

Support the Installations Manager to deliver short, medium & long term installations strategy for growth

Develop & grow the installations network & developing geographical coverage

Deliver continuous improvement & productivity improvement including cost reduction & variable material cost reduction

End to end project lifecycle management of any key Business initiatives identified

Management

Provide a positive & dynamic supervisory style, whilst maintaining a positive & fun working environment & culture

Lead, motivate, guide, mentor & develop the Installations Teams, fostering & delivering operational excellence, continuous improvement & financial performances of the Business

Ensure highly skilled, trained & motivated Installations Teams, identifying training & developing needs through regular reviews & the PDR process

KPI's

Deliver targets & ensure KPI's are met for business growth & success

Analyse & control installation targets in accordance with the budget & sales forecast

Prepare & deliver weekly / monthly operating KPI's to the Installations Manager

Operations

Supervise & coordinate double glazing installation teams on site

Ensure installations meet company standards, building regulations, & manufacturer specifications

Carry out site surveys & pre-installation checks where required

Monitor health & safety compliance on all sites, including use of PPE & safe working practices

Oversea the quality control process including overseeing completed work, carry out snagging, & ensure any remedial work is completed promptly

Provide technical guidance & support to installation teams

Liaise & investigate with customers to address queries, resolve issues, & maintain high levels of customer satisfaction

Communicate effectively with office staff regarding progress, materials, & workforce requirements

Ensure tools, vehicles, & materials are used responsibly & maintained properly

Complete all required paperwork, reports, & quality control documentation

Support training & development of installers, including new starters

Manage external contractors & contracting services

Work with HR to ensure timely completion of all associated people processes, such as recruitment, employee relations, workplace culture & performance & development management

Any other reasonable management request.

Skills, Experience & Personal Attributes

Relevant trade qualifications (e.g. NVQ in Fenestration or similar) preferred

Valid UK driving licence

MTC / CSCS card (or equivalent) desirable

Proven experience in double glazing/window and door installations

Previous supervisory or team-leading experience preferred

Strong knowledge of uPVC, aluminium, and/or timber systems

Good understanding of building regulations and installation standards

Ability to read technical drawings and specifications

Self-motivated and focused, with a flexible attitude

Good attention to detail, with high levels of accuracy & a commitment to quality

Able to work on & use own initiative & problem solve

Strong communication, team working & people skills

Demonstrate a professional & courteous attitude

Act with integrity & honesty

Positive attitude to innovation & change

Looking to build a career in a fast-growing business

Benefits of Working for BCW

Competitive salary from 36,000 per annum

(Starting rate normally at entry point however, experience would be taken into account)

Pay grading structure

Regular pay reviews

Monthly attendance bonus scheme (Up to 1,040.00 per annum)

Access to a company vehicle for work purposes

40 Hour working week Monday to Friday

Enhanced 32 Days holiday per annum

Christmas shutdown

Christmas vouchers

Staff events

Pension scheme

Staff canteen with subsidised vending machines

BUPA Employee Assistance Programme

Company workwear and PPE provided

Onsite secure parking

Commitment to investing in training and development.

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person