Job Description

Job title:

Insulation Manager (External)

Reports to:

Director

Location:

Remote - field based with regular visits to the RMS office

Main Job purpose:

Compliance

To act as the External Insulation Manager for the company - ensuring work planned to external operations teams efficiently and effectively.

Customer

Owning the customer journey and ensuring a 'right first time' attitude in everything you do.

Key Performance measures:

Leading the installation teams Conducting site audits - pre/ mid and post installation Controlling the skills and qualifications of the installation teams Conducting performance reviews, training, toolbox talks and monitoring Recruitment of new installers Volumes of installations. Quality of work. Checking installation evidence. Recalls and revisit. Tech monitoring fails Customer Service and feedback. Upkeeping of important management information.

Key Responsibilities and accountabilities:

Lead the building services installation teams at RMS Energy To communicate with customers detailing their work instructions To work closely with the coordination team to ensure jobs correctly scoped for installation in a timely manner. To record completed works and maintain accurate record of work carried out including measurements and calculations. To work closely with the Planning Administrators to enable close coordination of the work To data capture customer information in accordance with GDPR rules. To ensure appropriate and timely completion of all paperwork, job/ time sheets and certification and its recording within established archive and filing systems. To process data onto company forms to allow for performance measuring. To maintain regular contact with your line manager and the internal operations team to obtain instructions and resolve working problems. To ensure that any non-compliance issues are raised with your line manager. Report any data breaches to a responsible manager. To act at all times in accordance with the RMS Energy rules, policies, procedures and ethos. To be able to demonstrate up to date knowledge of the RMS Energy products and services to assist with customer interaction. To carry out, as and when required, any additional tasks and responsibilities as are reasonably compatible with this job description and its objectives. To participate in the employee rota, providing on call cover if required.

General

To understand the Health & Safety requirements of the business and to ensure that you comply with these at all times. To comply with and promote the company values in all that you do. To understand the RMS Energy 'data protection' policy and to promote a data protection culture to the business at all times. To complete any other task as required by the managing director or responsible managers. Ensuring all company property is safeguarded and maintained.

Attributes Required

Driving license essential

Academic Qualifications

GCSE Mathematics and English grade C and above

Knowledge & Experience

In depth knowledge of building trades are essential

Experience working within the ECO funded sector is desired

Computer Skills

Basic Microsoft skills are required

Communication Skills

Good communication skills for effective relationship building with customers and staff.

Attitudes & Behaviour

Ability to undertake understand building/ insulation methodology to a consistently high standard and in a high-pressure environment Ability to record accurately all works carried out Strong analytical and problem-solving skills Excellent attention to detail Flexible approach to types of work required to undertake Flexibility with working hours and the ability to participate in the on-call rota system
Job Types: Full-time, Permanent

Pay: Up to 65,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Coventry CV6 5PY: reliably commute or plan to relocate before starting work (required)
Experience:

Insulation: 5 years (required)
Licence/Certification:

Driving license (required)
Work Location: In person