Job Description

Working hours

- 37.5 Monday to Friday

Reports to

- Operations Manager

Location

- Office based (WA4 4DS) with the ability to work from home 2 days a week after successful training period

PLEASE NOTE - APPLICATIONS ONLY TO BE RECEIVED FROM THOSE ELIGIBLE TO WORK IN THE UK.

Purpose

The purpose of this position is to offer customers tailored add-on insurance products to cover their new vehicle, including warranties and GAP insurance. This is a telephone-based role where warm leads are generated from customers who are currently going through a finance application for the purchase of their new vehicle. By understanding the customer's needs and circumstances, Insurance Sales Executives will discuss the features and benefits of the additional insurances and close sales where the customer opts to purchase them. Motion Finance is regulated by the Financial Conduct Authority and therefore regulatory guidelines must be adhered to at all times.
Performance is measured on targets and KPI's that are set and reviewed monthly, based on sales performance as well as quality and good customer outcomes.

What would make you a great fit for this role?

Proven experience in a telephone-based sales role, outbound sales or a similar role with high conversion for closing sales Ability to make decisions as to whether the additional insurances meet the needs of each and every customer Target driven with a results-driven mindset Negotiation skills to handle objections and overcome barriers A clear and effective communicator who can ensure that customers are aware of all features and benefits of add-on insurances Being confident, enthusiastic and self-motivated to ensure strong performance levels throughout the working day Experience working in a fast-paced environment to ensure SLA's are achieved and customers are contacted within agreed timeframes Experience in a customer service role, demonstrating the desire to go above and beyond for each and every customer and in turn delivering the best customer outcomes Familiarity with both regulated and unregulated insurance products and / FCA compliance Financial services background, working knowledge of finance and working within FCA guidelines is desirable but not essential

What are we looking for from you?

Conduct daily high-volume outbound calls to customers who are currently in the process of financing their new vehicle to offer add-on warranties and GAP insurance Present and explain relevant insurance products in a clear manner Identify customer needs and matching them to the most appropriate cover options Handling objections effectively and professionally to guide customers through the decision-making process Adherence to Company and regulatory guidelines at all times Maintain accurate records of customer interactions using our internal platform Activating the insurance products through our third party's platforms, ensuring accurate data input so that information is up to date and policies are activated correctly Taking payments and / or administering payment plans with customers for the purchase of any additional insurance products, ensuring appropriate solutions for the customers' needs Meet or exceed monthly targets and KPI's set by the company Ensure completion of required CPD hours within mandatory timeframes Keep up to date with product knowledge, compliance requirements and relevant training Deliver exceptional customer service whilst displaying our company values in every interaction with customers

What can we offer to you?

25 days holiday increasing with length of service and all UK public bank holidays Employee Assistance Programme Healthcare Cash Plan Free on-site parking Ability to work from home 2 days a week after initial training period Cycle to Work Scheme
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial credit checks.

Please ensure you are eligible to work in the UK as we are unable to offer sponsorship. There will be no response to applications where there is no eligibility to work in the UK.

You can find a copy of our Privacy Notice on our website http://www.motionfinance.co.uk/careers/.

Please note that due to the number of applications received for this role, we cannot reply to all individually. Therefore if you have not received a response within 72 hours of applying, please assume that you have not been successful on this occasion.

The Company reserves the right to vary or amend the duties and responsibilities of the post holder and any time according to the needs of the Company's business.

Job Type: Full-time

Pay: 24,000.00-45,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Ability to commute/relocate:

Warrington WA4 4DS: reliably commute or plan to relocate before starting work (required)
Experience:

Sales: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Insurance Sales Executive