Job Description

Are you someone with an insurance reconciliation background looking for a change?

We have an exciting opportunity for an Insurer Reconciliation Relationship Co-Ordinator to join our remote team. You will be responsible for the management of insurer accounts queries for our brokers. You will provide oversight of their aged-debt and manage the relationship; resolving queries and providing insight to insurer statement performance.

What you will do as an Insurer Reconciliation Relationship Co-Ordinator:

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on the following and more:

Resolve Insurer Reconciliation Queries - take through to settlement or prepare to be settled. Proactively engage with Insurers to understand issues and/or concerns to ensure these can be addressed, focusing on query resolution, root cause analysis, process improvement and insurer aged debt positions. Manage monthly meetings with insurers, to discuss performance and query management. Liaise with internal teams to communicate insurer concerns/issues and ensure teams have the relevant information and understanding to address the issues in a timely manner. Manage own query data, ensuring capture of latest actions and where actions are held, driving through to resolution. Understand and manage aged debt profile. Triage ad-hoc requests from insurers and ensure the relevant teams are engaged in addressing such queries within agreed deadline and expectations are managed. Where applicable, investigate the root cause for queries that arise to help improve the process and prevent queries occurring in future Triage ad-hoc requests from insurers and ensuring that the Query Management team are fully engaged in prioritising queries in line with agreed deadlines and expectations have been managed with Insurers. Communicate and build relationships with Insurer Broking Accounts teams. Fulfil responsibilities in line with agreed processes to achieve agreed objectives, and in doing so, ensure compliance with the client and insurer money rules within the FCA Handbook

What we are looking for in an Insurer Reconciliation Relationship Co-Ordinator:

Previous experience in Insurer Reconciliation. Excellent communication, organisational and planning skills. Can use their initiative, is proactive, resourceful, excellent attention to detail and can embrace change positively whilst working under pressure. Microsoft Excel skills to an intermediate level including lookups and pivots (Desirable) Strong organisational skills and attention to detail. Initiative, proactivity, enquiring approach, resourcefulness. Adaptability, ability to embrace and respond positively to change. Analytical and investigative skills, logical reasoning and problem-solving skills - individually and collaboratively. Ability to work under pressure. Integrity and assertiveness when dealing with complex / business critical issues. Flexibility of working practices, priorities and hours to meet business demands.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour Employee Assistance support for you and your family's physical and mental wellbeing Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more One day paid volunteering to give back to our communities Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.


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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page