Job Description

Interim E-commerce Manager

Location: Plymouth / Hybrid

Hours: 37.5 Per Week

Salary: 30,507 Per Annum

This is an Interim, temporary role.

Use your e-commerce expertise to help make every moment matter

At

St Luke's Hospice Plymouth

, we support people at the most important moments of their lives. Every online sale, every digital interaction, and every innovation helps us provide compassionate care to patients and families across our community.


We're now looking for an

Interim E-commerce Manager

to lead, grow, and energise our online retail operation during a key period of opportunity and change. This is a hands-on, strategic role where commercial expertise meets purpose -- and where your work will directly support hospice care in Plymouth and beyond.

The opportunity

As Interim E-commerce Manager, you'll take the lead on our e-commerce channels, driving income growth while building a strong, future-ready operation. You'll manage and develop a dedicated team, optimise systems and platforms, and use data and insight to continually improve performance and supporter experience.


This is a brilliant role for someone who loves

digital trading, innovation, and people leadership

, and who wants their work to genuinely mean something.

What you'll be doing

Leading growth & strategy

Shape and deliver an e-commerce strategy aligned with St Luke's wider income and digital goals Identify new opportunities across online marketplaces, our website, and emerging platforms Set and manage KPIs, budgets, and performance targets

Developing people

Lead and motivate our e-commerce team, creating an inclusive, high-performing culture Coach and develop individuals, building confidence, capability, and accountability Work collaboratively across retail, fundraising, marketing, IT, and operations

Driving digital & systems excellence

Make smart use of platforms, marketplaces, CRM, stock systems, automation, and analytics Lead system improvements and integrations to increase efficiency and scalability Ensure platforms are secure, compliant, and fit for the future

Trading, insight & experience

Oversee day-to-day online trading, from listings and pricing to fulfilment and customer care Use data to test, learn, and optimise performance Deliver excellent supporter and customer experiences at every digital touchpoint

Living our values

Ensure compliance with charity regulations, data protection, and brand standards Champion ethical trading, sustainability, and St Luke's values in all online activity

We're an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications -- not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won't necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.


Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Friday 13 February 2026

1st Interview Date: Wednesday 25 February 2026

2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


Hello and thank you for checking out our current vacancy.


It's worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for!


We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.


As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.


While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.


Don't miss out on the opportunity to join our friendly, award-winning team - learn more about working life at St Luke's on our dedicated jobs page.


PLACEHOLDER