Job Description

Internal Business Development Supervisor

Location: Livingston (Office-based)
Job Type: Full-Time, Permanent
Salary: 34,000

About the Role

Join Norty Ltd -- home of AWDis, ProRTX, Henbury and many more -- as an Internal Business Development Supervisor, leading a small team of Customer Engagement Executives and managing your own portfolio of B2B customers.

This role combines leadership, business development, and account growth -- not through hard sales, but by building long-term relationships with printers and embroiderers across the UK. You'll support clients with product guidance, marketing tools, and brand expertise to help them grow their businesses.

What You'll Do

Lead & Develop the Team

Coach and support Customer Engagement Executives. Drive performance through structured KPIs, 1-to-1s, and feedback.
Ensure all team members are equipped to identify account opportunities and provide value-driven solutions.

Grow Customer Accounts

Manage a portfolio of B2B clients. Build trust and spot opportunities to deepen brand engagement. Share samples, assets, and product updates to boost activity.
Drive Engagement Strategy

Use phone, email, video, LinkedIn, and live chat to stay connected. Develop smart outreach plans using CRM insights (HubSpot). Partner with Field Brand Ambassadors to support shared accounts.
Influence and Collaborate

Attend trade shows and webinars to represent the brand. Collect feedback and pass insights to product and marketing teams.
Qualifications:

2+ years in a customer-facing or business development role (team leadership is a bonus). Excellent communicator with a commercial mindset. Strong CRM and digital engagement skills (HubSpot preferred). Passion for helping B2B customers succeed. Experience in print or garment decoration is a plus.
Benefits:

Leadership development & professional training Collaborative and supportive work environment Company Pension Regular Company events On-site parking
we will only contact candidates that are successful to the next stage of the recruitment process

Job Types: Full-time, Permanent

Pay: 34,000.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

West Lothian EH54 5DJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person