Job Description

We are currently seeking a dedicated and creative Internal Communications Executive to join our PR and Communications team, where you will play a pivotal role in ensuring our colleague and franchise business owner communities are well-informed and engaged with company initiatives.

Main duties and responsibilities:

• We are a culture driven business, putting our people at the heart of everything we do, and your role will be central to the engagement of our support team colleagues and Travel Counsellors, helping to ensure that all internal stakeholders are clear on the vision and strategy as a business, underpinned by living and breathing our core company values
• You will be well versed in a multi-channel approach to internal communications, crafting and delivering messaging and stories via our digital platforms including our central community platform, information hubs, webcasts, e-newsletters and digital screens, alongside in person events such as Town Halls and conferences
• Working closely with the People team to support our colleague engagement strategy and how we are delivering on our Colleague Promise in building a community of happy and fulfilled people, who are proud advocates of our brand and feel empowered and supported to be the very best they can be. This includes collaborative ownership of our colleague communications channels and initiatives such as leading our Culture Champion sessions and colleague events
• A key element of the role will involve you taking control of the company\xe2\x80\x99s internal TV broadcasts, used as a key communications tool to engage our people and keep them informed and updated. You will be responsible for maximising the creative output and coordinating schedules, taking ownership for global TV production, working closely with our In-house Studio Team
• Reporting into the Head of Communications and working closely with the senior leadership team to help drive key messaging cascade and engagement, producing and facilitating regular company and performance updates
• Supporting each department in delivering key messages, developments, and activity to the wider internal audiences, using your own ideas and creativity to engage and encourage the adoption of our support platforms and behaviours that will drive global growth for the business
• You will need to be tech savvy and able to leverage the power of digital technologies to drive engagement, being data driven in using metrics and stakeholder sentiment to ensure we are delivering impactful and feedback led internal communications across the business

Benefits

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell
• 3 paid days charity leave
• Company events, socials, and incentives
• 3 x death in service
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount

Essential Skills

Skills and Experience required:

• A team player with significant experience within this field, ideally in an in-house position, with a proven track record of success in delivering and executing internal communication strategies.
• Digitally savvy and experience working with communication, content and collaboration technology to deliver key messaging and drive engagement
• A passion for people and culture, with excellent interpersonal skills and the confidence and ability to communicate effectively and professionally at all times and at all levels, globally
• Experience of delivering engaging multi-platform internal communications across a business
• Excellent writing skills to produce engaging and informative content in line with the brand voice and company culture
• Ability to storyboard video content and programme schedules, working closely and collaboratively with the studio production team.

About Company

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that\xe2\x80\x99s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We\xe2\x80\x99ve been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,900 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 250 super talented people in our Support Offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.

Our unique approach within the workplace \xe2\x80\x93 as well as towards customers \xe2\x80\x93 has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, as well as being the first travel company to be awarded the Queen\xe2\x80\x99s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate \xe2\x80\x93 on the back of what is our record year in terms of revenue (over \xc2\xa3800m) and so are looking for like-minded individuals to join our dedicated Head Office team, to help the company continue to flourish.

Travel Counsellors