Job Description

Home Decor is one of Europe's leading suppliers of contemporary bedroom furniture supplying products around the world into DIY, construction, newbuild and online channels.

Our sliding doors bring unparalleled elegance and style to both bedroom and living environments whilst our interior storage systems combine style and flexibility to offer efficient solutions throughout the home. See what we do here www.hdhc.com

We are currently seeking applications for the position of Internal Account Manager working within the Customer Support Team in Sheffield.

Starting salary range 24k to 25k, depending on experience, increasing with service

Hours of work: full time hours are 37.5 hours a week worked Monday to Friday with an early finish one day each week.

Hybrid working options will be considered

26 days holiday, plus statutory entitlement

Contributory pension scheme

Westfield health Cash plan

Life Assurance

Free Parking

Key Responsibilities

Complete ownership of your customer accounts from 'order call off to cash'. Lead point of contact for all customer requirements, including orders/call offs, execution of confirmation calls, query handling and liaison for all changes and/or remedial work. Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer's needs and ensure that Home Decor meets and exceeds expectations. Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

Daily Duties/Responsibilities

Accurately Process orders on internal Microsoft AX system

Manage all customer issues/complaints, ensuring all records are maintained and full resolution is achieved to the customer's complete satisfaction. Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing. Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries. Ensure all data is entered accurately - Field Aware Maintain site status trackers via order book management through the reporting mechanisms that are provided each day. Maintain regular communication with your customer account project managers to ensure total transparency and sharing of pertinent information throughout. Study daily, weekly and monthly KPI's to improve the company's 'Right First Time' success rate. Proactively investigate the KPI's to discover where improvements can be made to achieve a greater success rate, implementing and owning those changes in all areas of our business. Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly. Maintain a live working document of all customer's requirements and contact details.
Adhere to the company's clear desk policy at the end of every day.

Skill Requirements

Previous account management experience, preferably in the contract/building sector Excellent organisational skills. Good communicator and a confident telephone manner.
Attention to detail, task focus and accuracy.

Excellent organisational and prioritisation skills, and able to work under pressure

Understanding of the product and construction industry preferred.

Able to work as part of a team as well as individually.

Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Person Specification

Positive 'can do' attitude, optimistic when overcoming challenges and adversity.

Proactive approach to responsibilities and tasks.

Open to change in order to progress the business forward.
Highly committed and driven, with a desire to achieve and improve.

Self-motivated, demonstrating commitment, urgency and diligence.

Passionate about customer service excellence and delivering positive and memorable service experiences, both personally, and by influencing and inspiring others.

Job Types: Full-time, Part-time, Permanent

Pay: 24,000.00-25,000.00 per year

Expected hours: 37.5 per week

Benefits:

Casual dress Company pension Employee discount Life insurance On-site parking Sick pay
Education:

A-Level or equivalent (preferred)
Experience:

Construction industry: 2 years (preferred) Microsoft Excel: 2 years (preferred) Customer Account Management: 3 years (preferred)
Work Location: In person