Job Description

The Role

Post: Internal Digital Channels Officer Salary: 42,283 per annum Grade: FRS D Salary range: 42,283 - 48,412 per annum Contract type: Permanent Working pattern: Full-time Application closing date: 4 PM on Thursday 26 June 2025 London Fire Brigade (LFB) is London's Fire and Rescue Service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.). An exciting opportunity has arisen to join the internal communication team at London Fire Brigade. The team is in the process of modernising and streamlining the organisation's communication channels to improve the experience for firefighters, other operational colleagues, and headquarters teams. Modernisation and evolution of our digital channels is a key part of our ambition. The team is in the process of piloting digital screens in fire stations, with a view to rolling out an agile system to all 102 fire stations across London. Alongside this, the team is rationalising regular newsletters into more agile online publications, and evaluating opportunities to better use app-based communication within a growing digital channels portfolio. We are continuously improving our SharePoint-based intranet and looking for ways to make it easier and more intuitive for colleagues to find the information they need to do their roles, and to keep up with the latest developments across the Brigade. The role is London-based and requires at least 40% in-office / on station working to facilitate collaborative working with stakeholders. This role provides an opportunity for an excellent digital communications practitioner to support the development and delivery of our internal digital communications strategy, and to extend their capability and experience as part of a can-do, friendly team. London Fire Brigade is a dynamic, forward-looking organisation, at the heart of serving our diverse and constantly-evolving city. Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert. We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview

Stage 1 To apply, please complete the online application, upload a copy of your up-to-date CV, provide a cover letter and provide evidence to address the following selection criteria: 1. Extensive experience of managing digital communication channels. 2. Online channels development and operation capability - able to deliver digital channels like Sharepoint in a large organisational environment, and bring innovative new ideas. 3. Project delivery and detail focus - highly organised and able to manage projects to time and budget, and to capture and document relevant information. 4. Good visual design skills; familiarity with MS Office tools; experience in using design packages like Canva, Photoshop. Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above. Shortlisted candidates will be invited to attend stage 2. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form. Stage 2 Assessment for this role is due to take place early/mid July 2025. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements. Assessment will take place in person at our Union Street, Southwark offices, and will be comprised of: - A presentation on digital developments you have introduced in other settings you've worked in, and how these might be useful for LFB. - A panel interview.

Additional Information

Benefits of working for the London Fire Brigade o 26 days' holiday plus bank holidays o Flexi-time Scheme (which can result in an additional 12 days annual leave) o Additional leave between Christmas Day and New Year o Family (including maternity) leave and emergency support leave o Flexible working including work from home 60% o Free access to the Brigade gym o Use of the Brigade's Medical Adviser/physios/fitness advisers o Free counselling o Season ticket loans o Join social networks including our Equality Support Groups o Contributory pension scheme o Cycle to work scheme o Staff discount scheme including access to Blue Light Card retail and hospitality discounts o Opportunity to access affordable accommodation In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

Job Reference: FRS01240