Job Description

Internal Sales Account Manager

Location: Milton Keynes, office-based

Job type: Full time, permanent, 37.5 hours per week, Monday to Friday

Summary

Facit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software.

Founded in 2014, Facit has partnerships with global brands including Axis and Milestone to provide organisations with solutions which solve problems, create opportunities and enhance business operations.

Our office in Milton Keynes is looking for a motivated and results-driven Internal Sales Account Manager to join our growing sales team, reporting into the Head of Partnership and Sales.

Key responsibilities

Client Relationship Management:

Develop and maintain strong relationships with existing and new clients, ensuring their satisfaction and loyalty

Product Knowledge:

Stay updated on our product offerings, industry trends and competitors to effectively communicate the value of our solutions to clients

CRM Management:

Utilise our CRM system to track and manage sales activities, opportunities and client interactions, ensuring data accuracy and timely follow-up

Collaboration:

Work closely with the marketing, sales and product teams to align sales strategies, gather client feedback and participate in marketing campaigns

Reporting:

Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customers

Customer Success:

Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues

Client Onboarding:

Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services

Retention Strategies:

Develop and implement strategies to retain and grow existing accounts, including regular check-ins, feedback collection and proactive problem-solving

Organisational Skills:

Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer service

Key skills and qualifications

Skills:

Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skills

Tech-Savvy:

Proficient in using CRM systems, Microsoft Office Suite and other sales tools

Adaptability:

Ability to thrive in a fast-paced and dynamic work environment

What we offer

Competitive salary and performance-based incentives A chance to contribute to and make a real difference in a growing company A supportive work environment that values communication, reliability and respect Opportunities for professional growth and development A supportive and inclusive workplace culture Convenient office location in Milton Keynes Free on-site parking 25 days holidays plus bank holidays Company sick pay

How to apply

Please upload your CV and a brief cover letter. Successful candidates will be invited to an initial online interview, followed by an in-person interview and presentation at our office.

Salary: From 22,990 per year, depending on experience

Strictly no agencies

Job Types: Full-time, Permanent

Pay: 22,990.00-25,000.00 per year

Benefits:

Company events Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Milton Keynes MK5 8GB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you willing to undergo a background check, in accordance with local law/regulations?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/02/2025
Reference ID: Internal Sales Account Manager