Job Description

Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2025!

Join our Internal Sales team at Northwich!

Are you passionate about sales and customer service? We're looking for a dynamic and motivated individual to join our team at Howarth Timber & Building Supplies, a leading timber and builders merchant in Northwich. If you thrive in a fast-paced environment and have a knack for building strong customer relationships, we want to hear from you!

Putting people at the heart of what we do

With 185 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it's thanks to our loyal workforce that we've built a strong and successful business.

Internal Sales Assistant Role Responsibility

serving customers both over the phone and face to face on the sales counter, building relationships, repeat business and add-on sales handle incoming telephone calls/emails and deal with a wide range of customer enquiries working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing maintain accurate stock management maintain core stock levels and manage out obsolete stock maintaining a well-stocked, clean, tidy and safe working environment, adhering to the Company's health and safety policy and procedure at all times

What are the requirements to become part of our team?

Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us Strong telephone experience and excellent face-to-face communication skills Previous sales experience with a commercially-driven attitude Product knowledge relevant to our industry sector would be highly desirable, although full training can be given to the right applicant A high level of accuracy and attention to detail A flexible attitude Availability to work full time, Monday to Friday inclusive, plus alternate Saturday mornings (0800-1200)

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

Competitive salary, dependent on experience 31 days' holiday, inclusive of Statutory Bank Holidays Opportunity to buy up to an additional 5 days' annual leave or sell up to 3 days' annual leave Length of service awards Cycle to work scheme Contributory pension scheme Death in service benefit Company sick pay Enhanced maternity and paternity pay Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few) Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line) Generous colleague Merchant Branch discount Opportunity to participate in a volunteering role for one working day per year - fully paid by the Company Excellent training and development opportunities
Job Types: Full-time, Permanent

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Paid volunteer time Sick pay Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

Are you available to work full-time Monday to Friday inclusive plus alternate Saturday mornings (0800-1200)
Experience:

timber & building material sales: 1 year (preferred) Customer service: 1 year (required)
Work Location: In person

Application deadline: 16/06/2025