Job Description

Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2025!

Putting people at the heart of what we do

With 185 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it's thanks to our loyal workforce that we've built a strong and successful business.

What does it mean to be a Howarth Timber Internal Sales Co-ordinator (First Fix/Second Fix)?

As Internal Sales Co-ordinator for our First Fix/Second Fix operation at Bury St Edmunds, you will be responsible for managing customer call-offs, processing orders and maintaining our sales records/updating material schedules accordingly.

Internal Sales Co-ordinator Role Responsibility

Close collaboration with Site Managers, suppliers, branch staff and transport. Forge and maintain strong working relationships with all key accounts (customers and suppliers) and manage their expectations around product availability, pricing, and delivery schedules.

What are the requirements to become part of our team?

Experience of working within a timber and builder's merchant and extensive knowledge of building and timber-related products Experience in sales-driven environments The ability to build and maintain strong relationships The ability to deliver exceptional customer service Be fully computer literate with experience of Microsoft Office and order processing An ability to analyse problems, find solutions and implement them Exceptional organisation and time management skills Excellent presentation and communication skills The ability to work unsupervised or as part of a team, along with a flexible attitude Be available to work full-time, Monday to Friday inclusive, plus alternate Saturday mornings (0800-1200).

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

Competitive salary, dependent on experience 31 days' holiday, inclusive of Statutory Bank Holidays Opportunity to buy up to an additional 5 days' annual leave or sell up to 3 days' annual leave Length of service awards Cycle to work scheme Contributory pension scheme Death in service benefit Company sick pay Enhanced maternity and paternity pay Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few) Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line) Generous colleague Merchant Branch discount Opportunity to participate in a volunteering role for one working day per year - fully paid by the Company Excellent training and development opportunities
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Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay Store discount
Application question(s):

Are you available to work full-time, Monday to Friday inclusive, plus alternate Saturday mornings (0800-1200).
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required) timber & builders merchant sales: 2 years (required)
Work Location: In person

Application deadline: 05/09/2025