Genco Tech designs and manufactures state-of-the-art electronic control systems. We're a forward-thinking organisation committed to excellence, innovation and seamless customer experiences.
Position Summary
The Internal Sales Coordinator is the central point of contact for our Customers, Operations team and External Sales representatives. This role manages the full order-to-delivery process, handles enquiries, and keeps all stakeholders aligned.
Key Responsibilities
Own a portfolio of customer accounts, ensuring timely responses and high service levels
Process quotes, enter orders into the ERP system and issue order confirmations
Liaise with Production and Purchasing to confirm order status, inventory availability and realistic lead times
Track order progress and proactively update customers and external sales on shipment schedules
Address technical, quality or delivery enquiries--escalating to Engineering or Quality Assurance when needed
Share account developments, upsell opportunities and customer feedback with the External Sales team
Maintain accurate customer, order and forecast data within CRM/ERP for reporting and planning
Coordinate logistics: carrier bookings, shipping documentation and special handling instructions
Identify potential bottlenecks and collaborate across teams to meet or exceed customer KPIs
Required Skills and Competencies
Excellent verbal and written communication skills with both technical and non-technical audiences
Strong organisational skills, attention to detail and ability to prioritise under tight deadlines
Proven relationship-building skills across internal teams (Operations, Engineering) and external contacts (sales reps, customers)
Proficiency with ERP and CRM systems
Microsoft Office abilities, especially Excel for analysis and reporting
Self-starter who thrives in a fast-paced environment
Collaborative team player with tactful negotiation skills
Experience
Must have previous internal sales or account management experience, ideally within a manufacturing environment
Experience working alongside Operations or Supply Chain teams preferred