Job Description

PRIMARY OBJECTIVE OF POSITION:

To act as internal sales lead, identify, and develop opportunities from within the current customer base, along with prospective accounts. Ensuring all enquiries are well managed in a timely fashion. Efficiently process sales orders, drive additional sales, handle all sales enquiries for the business, andprovide effective administrative support to the team to ensure a smooth running of a busy sales team.

CONTRACTED HOURS: 40 hrs per week 8am - 4:30pm; (one day 8:30am - 5pm per week)

CONTRACTED TERM:

Permanent

REPORTING TO:

Commercial Manager

NUMBER OF REPORTS:

0

LOCATION:

Great Bridge. You may be required to travel to other sites across the UK on an ad-hoc basis.

ENVIRONMENT:

Demanding rapid response distribution unit.

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

Manage selected accounts and develop sales to achieve targets

Take an active role in developing product and industry knowledge to enhance the customer experience and sales revenue

Liaise regularly with internal departments to meet customer demands and expectations

Use correct processes to ensure all enquires are handled and managed through the correct channels, in an effective and professional manner

Raise, process and update various systems with PO's, sales orders, quotations and invoices

Provide quotations, ensuring the correct price is used and prices reflect the latest pricelist.

Proactive approach to follow ups to maximise securing the business and tenacious with margins where appropriate

Work to support procurement to effectively win business by maximising buying activities according to procurement processes

Identify opportunities to continually improve processes

Resolve any customer enquiries and issues that may arise in a swift and efficient manner

Liaise with customers and clients over the phone and via emails, ensuring high levels of professionalism and customer service is maintained at all times

Effective CRM management along with filing systems for all documentation, both electronically and paper based

Promote customer focus through the organisation, keep focus on OTIF 99% 3-year target

Ensure the office processes are delivering their intended outputs, through ISO procedures and systems

Comply with Health and Safety responsibilities defined in the company Health and Safety policy

Ensure all information is of a high standard, accurate and managed in a timely fashion in line with company expectations.

Ensure the requirements of ISO9001:2015 standards are maintained, and any changes are implemented

Ad-hoc duties when required

MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:

A minimum of 3 GCSE's, or equivalent, including English and Maths, at Grade C or above

Passionate about sales with a strong customer service background

Proficient with Microsoft packages (including Word and Excel)

Experience in a previous role would be desirable

A background in a busy distribution centre would be advantageous

KEY BEHAVIOURAL COMPETENCIES:

Must be proactive and have a positive approach

Drive to achieve personal, as well as company objectives

Detailed and methodical, with good information retention

Able to prioritise workloads to meet ever changing departmental and organisational deadlines

Ability to work in a team and individually

Excellent customer focus

ADDITIONAL SKILL REQUIREMENTS:

Strong verbal and written communication skills

Conscientious and task focused

Capable of working under pressure

Must be IT literate to a high standard

Please note job activities are example of work involved. They do not purport to be a comprehensive list of all aspects of the major task.

Job Types: Full-time, Permanent

Pay: 27,000.00-28,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person