Job Description

Job Summary:

We are seeking a highly organized and proactive Internal Sales and Customer Service Manager to oversee our Customer Service and Order Processing Team. This role is crucial in ensuring efficient sales routes, timely processing of orders, and exceptional customer service. The successful candidate will collaborate with internal stakeholders, manage team performance, and drive continuous improvement initiatives within the department.

Key Responsibilities:

Sales Route Management:

Working with internal stakeholders to establish an efficient sales route from enquiry to order, ensuring timely distribution of consignments to customers.

Team Leadership:

Oversee the Customer Service and Order Processing Team, Estimators, and CAD Team to meet sales order processing targets and deadlines.

Order Management:

Ensure completed orders are promptly moved to production, facilitating timely delivery to customers. ensuring order statuses are current by liaising with internal colleagues and customers.

Process Improvement:

Suggest and implement enhancements in office administration processes to improve efficiency.

Communication Enhancement:

Collaborate with the Sales Director and Area Sales Managers to improve communication between Internal and External Teams.

CRM Management:

Ensure that personal and team CRM entries are regularly updated for accurate tracking and reporting.

Team Development:

Foster the team's product knowledge and facilitate personal development opportunities for all team members.

Returns Management:

Oversee the processing of returns, ensuring timely collection and credit issuance as required.

Non-Conformance Reporting:

Log and report non-conformances, coordinating investigations with relevant departments.

Logistics Oversight:

Maintain an updated Van Board, allocating orders to the correct despatch method and managing backorders effectively.

Production Liaison:

Coordinate with production and scheduling management to ensure optimal order dates are maintained.

Customer Communication:

Keep customers informed about updates regarding their orders, ensuring a high level of service.

Process Improvement Initiative:

Actively participate in the company's Good to Great Initiative, enhancing processes to improve internal and external relationships.

KPI Reporting:

Create and issue KPI reports to management, tracking performance and identifying areas for improvement.

Job Types: Full-time, Permanent

Benefits:

On-site parking
Work Location: In person