Job Description

Company description

Anchor Fixings are seeking to hire a Sales Support Executive to join our team and assist the sales team with appointments and account management and telesales.

We're a local business providing fixings and fasteners throughout Ireland & the UK. You will be joining a team of sales professionals to help deliver high quality service from initial contact to maintaining customer care working with a wide range of clients.

You will play a fundamental role in our team - responding to incoming sales enquiries and helping to maintain the satisfaction of existing customers, working alongside one of our external sales team. You must be comfortable taking calls, qualifying enquiries and setting appointments for the F2F team.

Job description

Answering inbound account management calls courteously and professionally

Arranging appointments for F2F Sales Field reps.

Raising quotations on our ERP system & completing records on our CRM

Working within a timescale to deliver on our monthly promotional material, including monthly eshot activity.

Reactive customer problem solving

Putting quotes through to orders on the system and sending down to pick to the warehouse team

Who we are looking for

Strong phone presence, manner & experience in receiving / making calls

Excellent verbal & written communication skills

Ability & experience to multi - task, prioritize and manage your time effectively

Strong knowledge / experience in dealing with customer queries and issues with the ability to bring a satisfactory resolution.

What to expect from this role

Friendly culture to develop and build on your skill set

A growing organisation that aspires to give the best customer service.

Working Hours - Monday to Friday / 7.00am - 4.30pm

Job Type: Full-time

Pay: From 29,000.00 per year

Benefits:

Company pension Employee discount On-site parking Private dental insurance Private medical insurance
Ability to commute/relocate:

Antrim, BT41 2SJ: reliably commute or plan to relocate before starting work (preferred)
Experience:

sales / telesales: 1 year (preferred)
Work Location: In person